Recovery/ Breakdown Controller

2 weeks ago


Manchester, United Kingdom Manchester Breakdown Services Full time
Full Job Description
Manchester Breakdown are recruiting for a Rescue & Recovery Controller to work in a busy 24hr Vehicle Breakdown Recovery Business based in Manchester

Shifts: 4 ON 4 OFF days

Job involves:

  • Working on the telephone and computer receiving calls from customers including Motoring Organisations, the Police and the general public.
  • Liaising with drivers and customers
  • Dispatching correct resources to attend rescue and recovery incidents through out North West

THIS POSITION IS SUBJECT TO POLICE VETTING

Skills and Experience:

  • Experience of APEXsystems an advantage, although full training will be provided.
  • Good geographical knowledge and some automotive knowledge desired.
  • Ability to work on your own initiative and take charge of the situation.
  • Must be quick thinking and able to adapt in fast changing situations.
  • Manage jobs from initial contact to completion ensuring all parties are kept informed.
  • Superb telephone, administrative, organisational and IT skills
  • Calm and professional approach with good customer service skills
Experience

  • Working in an office: 1 year (preferred)
  • Call handling

Job Types:

Full-time, Permanent after training period

Schedule:

  • 10 hour shift
  • 12 hour shifts available

Experience:

  • CONTROLLER: 1 year (preferred)
Manchester Breakdown Services LTD

Job Types:

Full-time, Part-time

Salary:
£10.00-£11.00 per hour

Benefits:

  • Casual dress
  • Employee discount
  • Free parking
  • Onsite parking

Schedule:

  • 12 hour shift

Supplemental pay types:

  • Bonus scheme

Experience:

- breakdown controller: 1 year (preferred)

Work Location:
One location

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