Service Coordinator

2 weeks ago


Leeds, Leeds, United Kingdom One Medical Group Full time

A new exciting opportunity has arisen for a
Service Coordinator to join our team at OneMedical Group, working for our
Urgent Care sites in
Leeds, which include
Shakespeare Walk-in-Centre and
Co-Located Services (
LGI and
St James Hospital).

In times of extreme pressure, our urgent care team has successfully supported the three emergency departments within Leeds Teaching Hospitals NHS Trust to signpost patients to the correct care pathway and care giver.

This collaboration has resulted in a better patient experience and reduction in pressure on A&E and the wider system.

This is a new role due to the growth of the service and an enhanced model of care.


The post holder will co-manage the urgent care sites in Leeds and will be responsible for the overall delivery of service, quality, financial and other targets as determined by the Director of NHS Services and supported by the Senior Operations Manager.


Reporting to the Senior Operations Manager for UC and in partnership with the wider Clinical Operations team, the post holder will be responsible for quality, business, workforce and financial planning, and will work closely with their team and the wider Group to support local and company wide objectives.


The job holder must have the following knowledge, training and experience:

  • Strong, inclusive leadership style, team building
  • Educated to degree level and evidence of continuing professional development
  • Evidence of successful operational management at a middle/senior management level
  • Knowledge and experience of a range of management disciplines, including some of the following finance, people management, commissioning, risk management, performance management, service improvement and change management
  • Communication and facilitation skills
  • Personal resilience and ability to prioritise work to meet challenging deadlines through effective time/workload management
  • Experience of managing multistranded situations where there may be conflicts of opinions involving a wide range of stakeholders
  • Ability to make judgements and decisions leading to resolution through effective negotiation/problem solving
  • Strong analytical skills; literacy, IT and numeracy skills with the ability to produce a range of documents or presentations for a wide variety of audiences

About Leeds Urgent Care


Alongside Shakespeare Walk-in Centre, the Co-Located Services are based within the three emergency departments within Leeds Teaching Hospitals NHS Trust.


The services are located either in or near to Leeds City Centre, has good public transport links and onsite parking.


What we offer

  • NHS Pension with 20.6% Employer Contribution
  • 25 days annual leave plus Bank Holidays (prorata, if parttime); the annual leave entitlement rises with length of service
  • Extra day of leave per year for work anniversary
  • Unsocial hours payment at 30%, Monday to Friday after 6pm and allday Saturday and Sunday
  • Enhanced Maternity, Maternity Support (Paternity), Adoption pay
  • Family friendly employment policies
  • Special and Significant Event Leave
  • Participation in OMG's refer a friend scheme
  • Internal wellbeing support through OMGs Wellbeing Advisors
  • Employee Assistance Program run by award winning Health Assured
  • Eye care scheme free eye test plus a contribution towards glasses
  • Cycle to work scheme
  • Access to NHS Discounts
  • Continued personal and professional development

Working at OneMedical Group (OMG)
Our team at OneMedical Group, whether working for OnePrimaryCare, OneMedical Property or within our OMG Support Centre, all come together, collaborate, share ideas and have fun

The team is made up of people with different skillsets where we can learn from each other and make a positive impact.


Who we are
OneMedical Group is a family run organisation with our co-founders still involved, supporting our teams to be their best. We have an ambitious strategy and mission, one that is shared and supported by our whole group.

The co-founders started OneMedical Group with the vision of delivering healthcare differently to make a real difference to the communities that we work with.


At OneMedical Group our people are encouraged to bring their whole self to work and to be your own person.

By being yourself at work it enables a greater community, one where we have creative thinkers and doers, enabling us to achieve the mission we have set ourselves.

We can only achieve our mission through our people, so, finding the right people to work at OneMedical Group is important to us.



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