Complaints Handler

2 weeks ago


Glasgow, Glasgow City, United Kingdom Huntswood Scotland Limited Full time
Huntswood has a great opportunity for experienced complaint handlers, with utilities experience.


Starting in April this role is to take inbound telephony customer complaints, which has been escalated from the main contact centre.

Your role will be to use your experience and knowledge of the utilities industry to make sure that a resolution is reached, and that the customer's complaint journey is as smooth as possible.

In this role you will work from our Glasgow City Centre Office.

Customers can call on Monday to Friday 8am to 6:00pm so you need to be available to work between these hours.


What Huntswood can offer you:

  • 11th April start date
- £10.90 per hour

  • All equipment and training to successfully complete your role
  • A chance to gain experience in a
    professional and
    challenging environment, working for wellknown organisations

As a Telephony Complaint Handler you will have:

  • Experience dealing with complaints for a utilities company
  • Experience resolving customer complaints over the telephone
  • Flexibility to work a shift rotation between 8am6pm Monday to Friday
  • Strong attention to detail
  • Ability to navigate through a number of inhouse databases
  • Good MS Office skills, particularly MS Word
  • Strong numeracy and written communication skills
"It's not just about what we do, but the way we do it. And it's our values that make us special."

Job Types:
Full-time, Permanent

Salary:
£10.90 per hour

Benefits:

  • Company pension
  • Referral programme
  • Store discount

Flexible Language Requirement:

  • English not required

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Glasgow: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Do you have the valid right to work in the UK?
  • Please note it is a Huntswood standard to complete various checks for this position. You will be required to complete a disclosure form, referencing and financial background checks at hire stage as our client requires this, can you confirm you are happy to do this?

Experience:

  • Energy/Utilities: 1 year (required)
  • Financial services: 1 year (required)
  • Complaint handling: 1 year (required)

Work Location:
In person

Expected start date: 11/04/2023
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