Customer Experience Specialist
2 weeks ago
Job Title:
Customer Experience Specialist
Salary:
£22-25,000
Location:
Tunbridge Wells
Responsibilities include:
- Dealing with 2nd line support
- Assessing how customer journeys can be improved
- Dealing with FAQs from customers Liaising with internal stakeholders such as marketing and sales to ensure that the customers experience is positive
- Reviewing internal process in order to circulate to the rest of the team
- Excellent Customer service experience is essential, you must understand what great customer service looks like and be able to provide feedback to others regarding their customer service performance
- Problem-Solving skills People Orientated and empathetic Excellent Communication Skills
- Innovative and Forward thinking Have a passion for the future of technology
- Proficient in the use of MS Office packages
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
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