Customer Experience Specialist

2 weeks ago


Tunbridge Wells, Kent, United Kingdom Huntress Full time

Job Title:
Customer Experience Specialist

Salary:
£22-25,000

Location:
Tunbridge Wells

Responsibilities include:

  • Dealing with 2nd line support
  • Assessing how customer journeys can be improved
  • Dealing with FAQs from customers Liaising with internal stakeholders such as marketing and sales to ensure that the customers experience is positive
  • Reviewing internal process in order to circulate to the rest of the team
What you'll need

  • Excellent Customer service experience is essential, you must understand what great customer service looks like and be able to provide feedback to others regarding their customer service performance
  • Problem-Solving skills People Orientated and empathetic Excellent Communication Skills
  • Innovative and Forward thinking Have a passion for the future of technology
  • Proficient in the use of MS Office packages


Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.



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