IT Manager

1 week ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time £65,000
IT Manager
Headlines

Location:
Leeds

Education:
Ideally Computer/Info technology degree but not essential

Salary:
Up to £65,000

Overall requirement:


To manage the day to day operations of ALL IT services to the business and assist members of Group IT in the delivery of those services.


Job Purpose:
The IT Manager is required to supervise the operation, support and maintenance of the IT environment. Supervising IT support staff; be responsible and accountable for the smooth running of our IT systems across the business.
The successful candidate will have improved skills, proven professional experience and a detailed knowledge of industry best practice processes.
Principal Duties, Skills, Responsibilities & Accountabilities:

Responsibilities will include:

Working within a global team in managing and providing all levels of IT Technical support, which range from user admin tasks through to setting up and installing new office kit at new office locations globally.

Liaise with the Business, build positive working relationships with the office Partners & Directors
Coordinate with the functional teams and oversee day-to-day running of ALL IT systems across the business to ensure working effectively
Call logging & management including regular liaison with IT hardware maintenance provider and other 3rd party IT suppliers/contractors,
Develop, manage and deliver Service Level Agreements (SLAs)
Responsible for the IT helpdesk environment, its performance, efficiency and high service standards
Development of Technical standards including adherence to Change Management processes
Monitoring of daily backups
Management of the asset database and software register
Out of hours monitoring and support
Maintain a quality IT service by establishing and enforcing organisation standards
Introduce and develop innovative ways of working / troubleshooting to identify issues and reduce downtime
Manage the IT Support staff and function, develop and support the team
Accomplish IT Support staff results by communicating; supporting, coaching, monitoring, appraising, counselling, and enforcing systems, policies, and procedures
Organise the support team to provide a high level of user support based on principles of first time fix
Monitor support calls, identify trends and gaps and take appropriate steps to improve the quality of service delivery
Work closely with departmental managers to determine the ongoing support requirements
Organise support, troubleshooting, and repair for IT equipment and networks
Coordinate training and orientation for new technology and help the support team become familiar with the IT environment
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access and backup systems
Identify problematic areas and implement strategic solutions in time
Duties will vary and be revised due to the nature of the IT Support environment (above is a guide and not a comprehensive list of responsibilities)

Essential Skills:
Proven working experience as an IT manager or relevant experience
Excellent knowledge of technical management, information analysis and of computer hardware/software systems
Expertise in data centre management and data governance
Hands-on experience with computer networks, network administration and network installation
Ability to manage personnel
Experience of managing IT

Core Behavioural Skills:
Confident individual with the good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical
Team-player.
Analytically minded, able to break down and understand
Must be comfortable with working in a fast-moving, dynamic
Strongly customer-focused, used to providing support to demanding
Good organisational skills, used to managing and prioritising own
Ability to report on progress, timescales, outstanding and completed

Company Values Statement:
We endeavour to create a work environment that reflects the culture of the company, and we encourage every member of our staff to embrace our commitment to be:
Professional
Quality Driven
Goal Orientated
Customer Focused
Continuously Improving
Flexible
Open & Integrated

Company Vision:
Our vision is to be the leading capital programmes professional service provider operating across Property, Infrastructure and Natural Resources.

Our vision to excel has seen us climb from 2,500 staff in 10's of offices across many countries, in 2010, to 5,400 in nearly 100 offices across all continents in 2018.

This didn't happen because we have a great business strategy. It happened because we have a clear vision of what we want to achieve. #J-18808-Ljbffr

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