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Property Services Support Officer
3 months ago
What's involved with this role:
Temporary Property Services Support Officer /Administrator - Housing
Reference no:
Nuneaton & Bedworth
Pay Rate:
£10.80 per hour PAYE
This opening assignment is for 2-3 months The purpose of the role is to deliver an excellent day to day core housing repairs service. This includes technical support, receipt and dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments.
Key Responsibilities:
- The day to day delivery of core housing repairs service. This includes technical support providing full administrative duties to run operationally the voids, planned maintenance and reactive repairs sections.
- Receipt and dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments.
- Be proactive in identifying opportunities for continuous improvement and maintaining existing improvements.
- Cooperate and communicate with other Property Services sections to ensure that they are aware of high areas of demand on the repairs service being delivered.
- Communicate effectively with the customer, team members and other stakeholders in a professional manner.
- Carry out basic diagnostic questioning over the phone to establish what repairs is/are required.
- Ensure adherence to health and safety policies for all employees incorporated in the Councils Manual of Policy, Procedures and Guidance and any relevant Health and Safety legislation.
- Assist in ensuring work is carried out in accordance with Health and Safety legislation in particular working with asbestos and in adherence to NBBC asbestos management and emergency procedures.
- Ensure that complaints and comments from tenants/members of the public/user groups are appropriately dealt with in accordance with the Council's policies and procedures.
- Deal with and or assist the Senior Property Services Support Officer in dealing with enquires from M.Ps, Elected Members, other departments and agencies in relation to the activities of Repairs and Maintenance.
- Ensure that the Council's Fairness and Diversity Policies and Practices are fully complied with, and to be personally accountable for carrying out the duties and responsibilities of the post in accordance with these and all other relevant regulation, policies and procedures.
"Role Requirements" - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria:
Qualifications:
- Qualifications in the English Language and Mathematics at NVQ Level 2 or equivalent.
Skills & Experience:
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Recent experience of dealing directly with customers, particularly via the telephone.
- Experience in the use of computers systems, including word processing and spreadsheets.
- Recent experience in undertaking clerical/administrative duties.
- Ability to follow prescribed procedures.
- Good planning and personal organisational skills.
- Able to work to deadlines and prioritise own workload.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Other "Essential Requirements" - Please check to ensure that your CV addresses the following items:
Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
Please refer to the Role Requirements section above - your CV must address the requirements listed.
Other preferable/desirable details to include on your CV, if applicable:
- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.
Job Ref:
Nuneaton & Bedworth
Anticipated Length of Assignment:
Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and oft
