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Admin Officer

4 months ago

Nottingham, Nottingham, United Kingdom Brook Street Full time

£11.88 PER HOUR POTENTIAL FOR WORK AT HOME/HYBRID WORKING
START DATE 18th March
Mon to Fri, 9am to 5pm, with potential for more flexibility after completing 8 weeks training.

The role is due to last at least 5 months, with high potential to extend

This is a fantastic opportunity to work with our exciting client and make a difference to their customers.

Role Overview:
Customer Service Advisers receive regular management support, and all members of the team work together to achieve our targets.


The work mainly involves communicating with our customers in writing, and completing the related administrative work following each interaction with a customer.

This includes updating our case management system, communicating and collaborating with colleagues across the business, among other tasks.

Key Responsibilities:

  • Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets, as set out in the Business Plan, are met
  • Promote a culture of excellent service delivery and continuous improvement. Comprehensive training is provided
  • Escalating customer queries and requests to other teams where appropriate
  • Inputting and updating data on our IT systems
  • Attending and contributing to team meetings
  • Collating, analysing and formatting data and information
  • To act as a point of contact for the customer, dealing with correspondence in a professional and courteous manner.

Essential Skills:

  • Excellent communication skills both written and verbal
  • Experience of using Microsoft computer packages, i.e. Word, Excel, Outlook and MS Teams
  • Ability to make informed decisions based on evidence
  • Good time management and ability to prioritise tasks

Desirable Skills:

  • Experience of working in a compliance environment
  • Experience of working in an operational delivery area or administration role


As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.


We recruit on behalf of some of the country's best-known organisations across all industry sectors, as well as being a preferred and sole supplier for various Government departments.

We are located across 30+ high street locations, making hiring and job searching more personal.

Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.

For further details on any of our vacancies, please contact your local Brook Street branch. Details can be found on our website.