Customer Services Trainer

2 weeks ago


Birmingham, Birmingham, United Kingdom Elitep Full time
Our client based in Birmingham is looking to recruit for a Trainer in their Customer Services Department.

The duties will include the following but are not limited to:

  • Delivering training within the department
  • Liaising with Learning and Development to create appropriate induction plans
  • Creating tailored learning plans to suit individual's needs
  • Monitoring trainees' progression throughout
  • Creating materials to assist with inhouse training courses
  • Providing solutions for problems that may arise in relation to training
  • Adapting training and development programmes to suit the business or individual
  • Assessing current skills to determine where training is required

In return they are looking for:

  • A strong customer-focused background
  • Initiative and the ability to offer new ideas
  • Strong team working skills
  • Well organised
  • Effective time management skills
  • Confident with Microsoft Office/Excel/PowerPoint
  • Excellent leadership skills
  • Passionate about improving individuals' performance
They are offering a salary of up to 28k with excellent benefits, 8:30am to 5:30pm Monday to Friday with 1 hour for lunch

Benefits include:
- a minimum of 25 days holiday + Bank Holidays

  • Company pension scheme
  • Childcare Vouchers
  • Free Parking
  • Internal promotion as much as possible
  • Cycle to work scheme
  • Reward scheme that offers online and High Street discounts

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