Housing & Support Worker

1 week ago

Manchester, United Kingdom Bridge-It Housing UK Team Ltd Full time

Job Description - Housing & Support Worker

Housing Related tasks
A full
property inspection should include the following (new paperwork to be provided):

  • Check that all inventory items are present
  • Identify any jobs to be added to Fixflo (record in the correct manner)
  • Carry out fire safety checks and record findings
Fire doors

Smoke alarms

Emergency Lighting

  • Record condition of the property
Cleanliness

Decorating

Gardens, including waste management

  • Collect meter readings (record on central spreadsheet)
  • Check boiler and thermostat

Additional activities whilst at the property could include (full training will be provided):

  • Replacing broken toilet seat
  • Changing light bulbs
  • Changing door lock barrels
  • Bleed radiator
  • Adjust boiler pressure
  • Adjust overhead door closer
  • Full room turnaround and clean, following vacation (checklist to be followed)

Duties

  • Ensure gas and electric safety certs are carried out when due, and paperwork filed correctly
  • Complete Property Contacts Record after every visit to a property, identifying property related findings
  • Complete Client Contact Records after every visit to a property, identifying client related findings
  • Report any client concerns asap to the relevant Support Worker and Team Leader
  • Visit All properties in your area weekly
  • Ensure notice board information is correct and up to date
  • Liaising with Maintenance to ensure jobs are actioned and any follow up action completed
  • Supporting & encouraging clients to maintain a good standard of cleanliness at the property

Client Support related tasks

Responsibilities

  • Assist clients to identify clear routes to basic services that are available according to their individual circumstances.
  • Providing advice and support on, Benefits, Education, Health, Employment and community involvement.
  • Help clients ensure that they have copies of all necessary documentation relating to their refugee status (if applicable).
  • Provide advice about obtaining a national insurance number and opening bank/Post Office accounts.
  • Liaise with statutory and voluntary agencies including a variety of landlords, training, education, health and employment providers.
  • Assist clients to access and integrate with cultural/faith communities.
  • Assist and encourage clients to make contact and develop networks with people.
  • Enable clients to develop capacity.
  • Assist in training volunteers to develop skills and knowledge to deliver a housing support service to clients.

Duties

  • Carry out
    Risk Assessments with potential service users
  • Complete
    Sign Up paperwork for new service users
  • Carry out regular
    support sessions with your service users (minimum once every two weeks)
  • Attend
    support sessions with external agencies (GP, addiction, mental health services)
  • Encourage appropriate and acceptable behaviour from clients whilst using the service
  • Attending your allocated properties
    twice per week to check on the welfare of your clients (Mondays & Fridays)
  • Complete
    Client Contact Records after every communication with, or on behalf of a client

Manage Information

  • To provide managerial information to the Team Leader.
  • Maintain up to date and accurate documentation regarding client group and work undertaken.
  • Contribute information necessary for monitoring and evaluation of the service.
  • Maintain the confidentiality of staff and clients.

Manage Self

  • To seek to work towards a best practice framework, continually evaluating service provision and adapting to needs of client group.
  • To participate in personal and professional development.
  • To participate in staff supervision, to evaluate own work and assist in identifying training needs.
  • To establish and maintain effective working relationships both within the team and with external agencies where necessary.
  • Manage time and prioritise workload.
  • Contribute to the training of other workers in the field/team.
  • To work in a manner deemed to be fair and consistent.

Other

  • To undertake any other duties that from time to time, may be reasonably required.
  • To promote Equality and Diversity in all areas of activity and responsibility including employment and service provision.
  • To work within the policies of the Association.

Job Types:
Full-time, Permanent

Salary:
From £22,700.00 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Canteen
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • Onsite parking
  • Referral programme

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Property management: 1 year (preferred)
  • Support worker: 1 year (preferred)

Licence/Certification:

  • Driving Licence (required)
  • NVQ Level 2 Health & Social Care (preferred)

Work Location:
In person

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