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Store Manager
2 weeks ago
Values & Innovation
NEW STORE OPENING in Caledonia Park, Designer Outlet At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do. Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better. If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here. Purpose of Role Lead a team of dedicated associates who achieve or exceed the sales and profitability targets by maintaining operational and merchandising excellence and by delivering a compelling customer experience unique to Under Armour Your Impact- Own the service culture and customer experience
- Lead and model the customer experience principles for store team; ensure store service/selling culture is representative of the Under Armour brand
- Maintain all standards covering merchandise and floor sets
- Oversee all areas of inventory control; manage store shrink performance within outlined expectations
- Where applicable, coach and empower the Assistant Store Manager (ASM)
- Manage total store talent - seasonal hiring needs, anticipated turn; recruit and deploy to ensure store is optimally staffed at all times
- In partnership with Retail Operations Team and local HR, own total team skill capability through robust on-boarding and continuous training
- Provide timely and constructive feedback to the Retail Operations team in all facets of store operations
- Manage store payroll to optimize business results; ensure staff scheduling meet the needs of the business
- Compile customer feedback on product and communicate to Retail Operations team
- Ensure compliance with all UA policies and procedures
- Model the behaviours reflected in the UA Way: Walk with a Purpose; Be Humble, Stay Hungry; No One Person is Bigger than the Brand - Team; Integrity
- Meet and exceed all team and individual performance objectives and metrics set
- Exhibit a professional and positive attitude and possess exceptional interpersonal skills.
- Exceptional oral and written communication skills.
- Ability to multi-task in a fast paced environment.
- Capability to maintain a consistently high level of service.
- Flexibility to shift focus and priorities
- Ability to be part of a team, set challenging standards, develop strong partnerships, and lead others to action.
- Ability to work a flexible schedule that may include mornings, evenings, public holidays and weekends.
- 3 - 5 years retail store management, ideally with a premium international brand
- Familiarity with various retail POS register systems
- Strong understanding of store operations, including visual merchandising, stock room, risk management & safety
- Fluency in local language; proficiency in English highly desired
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