Senior Student Retention Officer

1 week ago


Leeds, Leeds, United Kingdom Global Banking School Full time
Position: Student Retention Officer

Company Description: Join our team at GBS, where student success is our top priority. We are looking for a dedicated individual to help students progress and succeed in their academic journey.



  • ROLE PURPOSE: The main goal of this position is to support students in retaining and advancing levels at GBS, crucial for their success.

Main Responsibilities:

  • Work closely with the Student Success Tutors and academic staff to re-engage students.
  • Monitor student onboarding, training, and progress to ensure retention and achievement.
  • Act as the primary point of contact for daily student activities.
  • Improve campus attendance rates.
  • Coordinate SST performance and ensure engagement is high.
  • Oversee the absence of annual leave for SST team members.
  • Ensure transcripts are kept up-to-date for assigned cohorts.
  • Provide regular updates and reports on student attendance and engagement.
  • Identify at-risk students and take necessary actions for their support.
  • Collaborate with the Retention Managers to complete necessary tasks and reports.
  • Ensure accurate data recording and reporting.

Essential Skills and Experience:

  • Educated to degree level with experience in higher education.
  • Strong communication skills.
  • Ability to adapt messages for different audiences.
  • Effective planning and prioritization skills.
  • High level of computer literacy.
  • Attention to detail and organizational skills.

Other Information:

  • Demonstrate commitment to GBS values and regulations.
  • Understand and contribute to GBS's social, economic, and environmental responsibilities.
  • Prioritize health and safety in the workplace.


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