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Welcome & Service Assistant
3 months ago
Contract duration:
Fixed term contract until 31-Oct-2024
What it's like to work here:Reporting to the Welcome Manager, you'll work within a small team of around 3 staff, plus volunteers.
The Longshaw Estate is often used by many as the gateway into the Peak District and is part of the larger National Trust Peak District Portfolio.
Longshaw is one of the three key visitor hubs across the portfolio and consists of cafe and visitor facilities as well as several car parks leading to wider landscape walks and an education centre ran in partnership with the Peak District National Park Authority.
The Peak District is on a mission to be the place of choice for inspiring outdoor experiences, where everyone is enabled to go on a journey of exploration in a landscape being actively managed to the highest international standards for conservation, access, and wider public benefits.
What you'll be doing:
Day to day, you'll deliver a great all-round customer service experience.
You'll be on hand answering queries and listen to what our visitors need so you can share the right information.
Your role is to make sure our visitors have the best day they can.You'll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.
Who we're looking forWe'd love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.
We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Taxfree childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice
Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (until 31/10/24)
