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Night Manager
3 months ago
THE NOMAD HOTEL
NoMad London, a World's 50 Best Hotel 2023, is a luxury lifestyle hotel that takes residence in the heart of Covent Garden inside the historic, grade II-listed building famously known as The Bow Street Magistrates' Court. As the NoMad's first presence outside the United States, NoMad London continues to offer a culture of gracious hospitality combined with understated elegance and comfort.
'The best of New York hospitality with London Charm'
THE ROLE - NIGHT MANAGERTo provide quality services to our guests and create
memorable experiences for them; handle guest incidents and follow through until
full resolution; supervise front desk and bell team in service delivery;
support Receptionist in upselling room categories; work closely with other
departments. Responsible for overall management of the night operation.
- Supervise the
Reception team in checking in and checking out guests. - Oversee and manage
the night operation ensuring compliance with established procedures. - Accurate and efficient completion of the
night audit and night checklist. - Handling of guest requests to ensure high levels of service are provided
- Work closely with Finance department to follow-up on items, i.e., returned checks, rejected credit cards, employee discrepancies,
cashier handling. - Be responsible
for emergency and health/safety related situations. - Take
ownership of complaints ensuring final resolution and guest satisfaction.
REQUIREMENTS
- Must have at least one year of previous
experience in a similar role from a luxury hotel environment. - Excellent customer service, teamwork and problem-solving
skills. - Good knowledge of Opera system, Microsoft Office and
Knowcross. - Fluent in spoken and written English.
WHAT WE OFFER
- £750 Refer a Friend Scheme
- 50% Employee discount in F&B outlets
- Pension Scheme
- Complimentary family meal and quality coffee/hot drinks whilst on duty
- Growing team with great training and progression opportunity
- Paid break and annual leave
- Good work/life balance
- Your birthday off (paid) after one year of service
- Hotel discount
- Private Health Care
- Experience Stay - Breakfast included
Please note whilst we wish we
could respond to all applicants, only those candidates shortlisted will be
contacted.
