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Fulfilment Administrator

3 months ago

Salford, Salford, United Kingdom British Red Cross Full time

Red Cross Training Fulfilment Administrator

Location:
Salford - this is a hybrid flexible working role with the opportunity to work from the office and at home

Hours: 35 hours per week

Contract:
Permanent

Salary:
£21,181 per annum

_Could your first-class administration skills help support our Training team to make a difference within a global humanitarian organisation?_
We're looking for a

Fulfilment Administrator, who will play a critical role in helping the British Red Cross deliver vital and lifesaving first aid training in your local community.


Our Red Cross Training Team deliver First Aid courses at over 200 regular venues across the UK and Northern Ireland and enabling the British public to carry out first-aid for over 30 years.

As part of the British Red Cross, we generate surplus funds back into the wider charity to support our mission of connecting human kindness with human crisis.


How you'll make a difference


The focus for the Fulfilment Administrator is to help support the wider Red Cross Training team with purchasing, and administration.


You'll be responsible for:

  • Processing of daily orders for consumables and equipment,
  • Ensure logs are updated and materials arrive in the correct format.
  • Liaise with various teams, services, and suppliers both internally and externally on a daily basis.
  • Updating competency records
  • Following quality control procedures.
  • General customer service and customer care skills, dealing with queries online and on the phone.
  • Complete scheduled and adhoc administration tasks.
  • Contribute to the maintenance of our external Quality standard(ISO 9001)
  • Actively participates in all team meetings, engages within RCT and BRC as a representative of the Fulfilment team.
  • Supports other team members, and actively participates as a hybrid worker.
  • Works and behaves in accordance with all BRC policies, procedures and in line with our Values in Action.

To be successful in this role you should have...

  • IT literate with competence in MS office outlook, word and excel.
  • Good verbal and written communication
  • Good customer service skills
  • Highly organised
  • Good time management skills
  • Able to work on your own initiative to meet deadlines and targets.
  • Experience of general administrative duties in a customer service environment.
  • Experience of working in a busy, fast paced environment.
  • Proven work experience within a broad administrative role with an understanding of financial processes.

2023, with Interviews to follow.
***
Additional Information" link.

What you'll get in return
As well as a rewarding role with a global charity, you'll get access to a wide range of benefits, these include:
We offer a wide range of staff benefits, including:

  • 36 days holiday (inclusive of bank holidays)
  • pro rata for part time staff
  • Option to buy an extra 5 days annual leave
  • Up to 6% contributory pension
  • Flexible working policy
  • Discounts from a range of online and high street retailers
A little bit more about us...

The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes.

From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.

Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.


At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK.

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.


Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross.

We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.

In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse.

We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.


As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.


If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.

The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales and Scotland (SC

**_Connecting human k