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Guest Services Co-ordinator

3 months ago

Chester, Cheshire, United Kingdom Edsential Full time

Hours: 37 Hours

Full Address: High St, Tattenhall, Chester CH3 9PX

Fixed term contract until March 2025.

We would consider reduced/flexible hours or job share for the right candidates.

We have an exciting opportunity for an individual to join Edsential Community Interest Group as a Guest Services Coordinator based at our Cheshire Outdoor Education Centres. This is a customer focused role that requires a strong ability to build and maintain positive customer relationships.

PRINCIPAL RESPONSIBILITIES INCLUDE (but not limited to):

  • Manage the customers' expectations throughout their residential journey while maintaining operational stability. Manage and balance the expectations of all schools alongside each other, enabling each to have an individualised experience, while maintaining operational limits.
  • Collect all pre visit information from visiting schools and groups in a timely fashion.
  • Implement delivery programmes, operational logistics and resource allocation based on in-depth knowledge of operational capacity & constraints.
  • Responsible for managing, disseminating, and communicating all key customer information to relevant departments for their operational needs. Leading weekly operational meetings with all managers/supervisors on centre, so teams can strive to deliver the best guest experience possible.
  • Support pre visits and inductions for visiting groups.
  • Be the go to person for any questions during their visit.
  • Responsible for ensuring all information held on customer accounts are accurate to enable accurate financial invoicing and forecasting.
  • Lead on identifying business lows in residential and potential marketing opportunities. Engage with marketing on potential initiatives, promotions and campaigns.

The ideal candidate will be proficient in SAGE and have experience working within the school environment. As our centres are based in rural areas of Cheshire, reliable travel is required.

What benefits do you get in return?

  • Competitive monthly pay
  • Support to prioritise your health and wellbeing with dedicated 24/7 wellbeing programmes and a wellbeing team
  • Contributory Pension Scheme
  • A friendly and supportive team
  • Ongoing training and development opportunities
  • Opportunities for promotion

For further information about this role please email .

Edsential regard safeguarding with the highest priority. Applicants for posts will be subject to stringent vetting and induction processes. The successful applicant will be subject to relevant checks and enhanced DBS.

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