CPCC Service Co-Ordinator

7 days ago


Kendal, Cumbria, United Kingdom University Hospitals of Morecambe Bay NHS Trust Full time

Job Summary

We have an opening for a highly motivated individual to join our Outpatient Booking team. Your main responsibility will be to provide a top-notch, patient-centered booking service across all our five sites.

This role involves handling sensitive information to meet targets and deadlines.

Main Duties of the Job

You should excel in communication and computer skills, with reception experience and Lorenzo knowledge being beneficial. Flexibility is key, as you may need to work evenings and weekends to support the team and ensure service delivery.

About Us

Our operations extend to three main hospitals: Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal. Additionally, we have community health care facilities including Millom Hospital, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and RLI offer various hospital services, while WGH includes an Urgent Treatment Centre for non-life-threatening conditions. All three hospitals provide planned care, outreach services, and diagnostics from community sites.

Our community services focus on promoting independence, improving health, and offering high-quality care and support for adults.

Job Responsibilities

To learn more about this role and its responsibilities, refer to the Job Description and Person Specification available under supporting documents. For additional information about University Hospitals of Morecambe Bay, visit our website.

Person Specification

Education

Essential

  • GCSE or equivalent with Maths and English
  • Keyboard Skills/Computer Literacy
  • Customer Care

Experience

Essential

  • Experience in Call Centre or Reception roles
  • Team Leadership

Skills/Ability and Knowledge

Essential

  • Strong communication and multitasking skills
  • Ability to work independently and lead a team
  • Good interpersonal skills

Personal Qualities

Essential

  • Flexibility in working hours


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