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Front Desk Receptionist

3 months ago

London, Greater London, United Kingdom Holiday Inn Kensington High Street Full time

Holiday Inn London - Kensington High Street is one of Europe's largest Holiday Inns, the hotel offers an ideal central London location, stylish modern accommodation and a world of culture and comfort for both leisure and business travellers.

The hotel has 706 modern guest bedrooms 13 flexible meeting rooms, which can accommodate up to 300 delegates. Our Food & Beverage offering comprises of a spacious restaurant, Lounge Bar and Open Lobby café. Additionally, we offer a stunning private garden area plus a Health Club, Pool and Spa.

We are currently recruiting for Receptionist's to join our friendly team.

Reporting to the reception Manager, you will be responsible for assisting with the smooth and efficient operation of the front desk, enabling the provision of hassle free and quality service to our guests at all times.


Key Duties and Responsibilities:

  • Welcome guests in a friendly, prompt and professional manner
  • Recognise IHG Rewards Club Members and also returning guests
  • Check guests in, issue room keys, provide information on hotel services and room location
  • Answer phones in a prompt and courteous manner
  • Upsell rooms where possible to maximise hotel revenue
  • Answer, record and process all guest calls, messages, requests, questions or concerns
  • Record guest preferences in the system
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all cash and credit card transactions using established procedures
  • Issue, control and release guest safedeposit boxes in line with hotel procedures
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or followup
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we offer:

  • Competitive salary + incentives.
  • Meals on duty.
  • Company funded healthcare plan.
  • Access to GP helpline, Virtual Doctor, and Legal advice helpline.
  • Access to Perkbox.
  • Uniform and dry cleaning.
  • Employee discounts across IHG hotels.
  • Career Progression to everybody who wants to grow and develop within the company or industry.
  • The opportunity to be part of a fantastic team and working for a Brand defining Hotel.
  • 28 Annual Holidays (included Bank Holiday).
  • Pension Scheme.
  • This hotel is independently owned and operated by Kensington Close Hotel Limited._

Job Types:
Full-time, Permanent

Salary:
£22,500.00 per year

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Private medical insurance
  • Referral programme
  • Store discount

Schedule:

  • 8 hour shift
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Commission pay

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Work Location:
One location