Customer Service Advisor

1 week ago


Uxbridge, United Kingdom NG Recruit Ltd Full time

About the Role:

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference? If so, we want you to join our team as a Customer Service Advisor (CSA).

Key Responsibilities:
  • First Point of Contact: Handle incoming queries at the reception desk, on the switchboard, or via telephone and e-transactions.
  • Customer Care: Provide professional and courteous service, adhering to Hillingdon's Customer Care Standards.
  • Efficient Query Resolution: Resolve customer issues promptly and accurately, escalating when necessary.
  • Support the Community: Assist vulnerable residents and manage emergency calls with patience and empathy.
  • Multitasking: Simultaneously log data, update records, and interact with residents.
What We're Looking For:
  • Excellent Communication: Strong verbal and written communication skills are essential.
  • Patience & Resilience: Ability to stay calm and collected, especially in emergency situations.
  • Technical Proficiency: Comfortable using various computer systems and online reporting tools.
  • Attention to Detail: Accurate recording of call information and customer interactions.
  • Team Player: Willingness to support peers and contribute to team goals.
Benefits:
  • Career Progression: Opportunity to advance from grade 4 to 6 with training.
  • Dynamic Work Environment: Rotate between telephony, administration, and reception duties.
  • Impactful Work: Contribute to improving community services and resident satisfaction.

Apply today and help us make a difference



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