Head of Support Services

2 weeks ago


Glasgow, Glasgow City, United Kingdom Dalkia UK Full time

Dalkia UK is one of the UK's leading technical and energy services providers, delivering a wide range of energy, engineering and facilities services, as well as specialist services in systems integration, fire & safety systems and critically controlled environments.

With a talented workforce of over 4,000 people, Dalkia UK rises to the challenges of today's world to create a sustainable, prosperous, resilient society and a Net Zero UK.

Dalkia is committed to building quality relationships to drive long term value for our clients through innovative solutions and services.

We are seeking a highly motivated and experienced Service Manager to join our Facilities team, specialising in Water Hygiene & Legionella .

As a Service Manager, you will be responsible for overseeing the daily operations of our service department and ensuring exceptional customer service.

If you have a passion for providing excellent service, strong leadership skills, and knowledge of the Water Hygiene & Legionella industry, we want to hear from you

Provide support to enable growth of the environmental division in the UK for Dalkia Scotland.

  • Ensure continuous improvement, development, and effectiveness across all contracts.
  • Ensure that the following Remedial Works are carried out in accordance with the requirements of ACOP L8, HSG 274, BS806 and the Water Supply (Water Fittings)
Repairing or replacing water heaters
Removal of dead-legs (redundant pipework or water service) or other unwanted water services
Insulating water storage tanks and its associated pipe work
Re-configuration of pipe work within a cold water storage tank
Installing insect and rodent screens on cold water storage tanks
Cleaning and disinfection of water storage tanks
Deal promptly with any priority works allocated by the Helpdesk.

  • Support the operations manager.
  • Support the Helpdesk Manager in planning for 1600+sites across the UK for Concept Evolution.
  • Carry out site legionella risk assessments as required.
  • Undertake training that may be required to fulfil duties and train legionella technicians.
  • Supervising and developing a team of technicians and risk assessors
  • Provide excellent technical advice and support.
  • Mentor legionella technician`s and give technical support when required.

If you are looking for an exciting opportunity to lead a dynamic service team and provide exceptional customer service, apply now We offer competitive compensation, benefits, and opportunities for career growth.


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