Radiology Booking Clerk

7 days ago

Leamington Spa, Warwickshire, United Kingdom South Warwickshire University NHS Foundation Trust Full time
Booking experience is desirable but not essential as full training will be provided.

You will however need to have an excellent telephone manner and be able to deal with a variety of other tasks in a calm & professional manner.


You will primarily be working in the booking office but may be asked to cover other areas including reception if required.

Due to the department being a 7 day service weekend working on a rota basis is required.


To be responsible for providing an effective booking service for patients requiring radiology examinations and Outpatient department appointment bookings at South Warwickshire NHS Foundation Trust.

You will rotate providing cover for a range of imaging modalities.

Come and join a Trust rated Outstanding by the CQC.

South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.


We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county.

We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, effective and compassionate care'.

Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work.

It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Scheduling


To be responsible as a booking clerk for the scheduling of all Radiology and Cardiology Out-patient appointments, using demand and capacity skills to ensure full capacity booking into agreed sessions/templates.

To advise monitor waiting times and advise of any potential breaches.

To schedule appointments on both the Radiology RIS computer system and the hospital Lorenzo system.

To ensure all radiology referrals are correctly protocolled by appropriate consultant radiologists.

To prioritise in-patient and urgent referrals as per call center criteria.

To liaise with consultant radiologists/section leads with regard to referral form approval. Cover of specialised cases, reporting of images, and advice concerning patient preparation for all examinations.


To ensure consent forms are received and signed by all patients if appropriate, and to check information provided to ensure patients are 'safe' to be examined.


To cancel patients who do not meet the 'safety' criteria and advise of the reasons, plus cancel any patients who do not confirm attendance.


To deal with patient complaints - including those of a verbally aggressive nature when appointments need to be cancelled or re-arranged.

To liaise regularly with technical staff and departmental managers concerning any problems or suitability of patients for all examinations.

To maintain a short-notice cancellation list of patients and contact numbers.

To accommodate consultant radiologist annual leave into the sessional timetable.

To monitor and analyse referral trends and report any change to departmental managers.

General

Receipt an acknowledgement of all incoming postal and faxed referrals.

To provide case notes and x-ray film images for consultant radiologist staff.

To provide information relating to booking schedules when requested by consultant radiologists and departmental managers.

To deal with all telephone enquiries from clinicians, patients/carers and hospital staff and advise appropriately.

Individual security of call-centre office and department, using security alarm system.

To learn the booking procedures on all modalities regularly rotating to maintain skills.

To provide short-term cover for colleague booking clerks during periods of leave.

To cover reception duties as and when required.

Development


To undertake training as necessary and participate in the future implementation of: Departmental digitalisation of film (PACs system); Electronic requesting system; Project work.

To assist in the development of team colleagues.

To participate in appraisals and personal reviews and work to achieve set objectives.

To participate in team, professional and personal development activities and promote commitment to continuous development and improvement.

Policies/Complaints/H&S


To ensure that all staff consciously review mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care.


To ensure that all Trust standards are maintained and monitored to improve the quality of care to all whom come into contact with services provided by South Warwickshire General Hospitals NHS Trust.

Every employee has a duty to take reasonable care of the health and safety of him/herself and of other persons who may b

  • Radiology Booking Clerk

    7 days ago

    Leamington Spa, Warwickshire, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Booking experience is desirable but not essential as full training will be provided. You will however need to have an excellent telephone manner and be able to deal with a variety of other tasks in a calm & professional manner.You will primarily be working in the booking office but may be asked to cover other areas including reception if required.Due to the...

  • Radiology Administrator

    7 days ago

    Leamington Spa, Warwickshire, United Kingdom Nuffield Health Full time

    AdministratorWarwickshire Hospital | Administration | Permanent Contract | Part TimeUp to £24,000.00 Pro rata depending on experience24 hours per weekShift Information - Availability required for various shifts between 8.00am-6.00pm Monday - Friday. Are you a confident and customer-focused administrator, who's passionate about great customer service? Then...

  • Ward/clinic Clerk

    7 days ago

    Leamington Spa, Warwickshire, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    We have an exciting opportunity for a motivated, compassionate and enthusiastic Ward/Clinic Clerk that has an interest in Women's Health and Early Pregnancy to join the existing team on our busy female surgical ward (Beaumont Ward) and the Emergency Assessment area EPAGU. The ward is evolving becoming a more dynamic workplace which requires the correct...

  • Ward Clerk

    7 days ago

    Leamington Spa, Warwickshire, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Nicholas ward is a 27 bedded short stay frailty ward. We currently have an exciting opportunity to join our team and become part of what we consider to be a dynamic, challenging and supportive environment which offers developmental rewards and job satisfaction.Nicholas Ward offers variable and widespread opportunities to develop within emergency medicine....

  • Outpatient Receptionist Support Clerk

    7 days ago

    Leamington Spa, Warwickshire, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    Patient Access Services is a busy and diverse area that books outpatient and inpatient appointments/operations for patients and we are looking for people who are interested in this fixed term role.The post holders' main focus will be to work within the Referrals team to deal with telephone calls from patients and to book patient appointments and manager...

  • Administration Assistant

    7 days ago

    Leamington Spa, Warwickshire, United Kingdom South Warwickshire University NHS Foundation Trust Full time

    An exciting opportunity has arisen for a dynamic and enthusiastic Administration Assistant to join our team of administration staff in Warwick Emergency Department, providing support to patients, clinicians, nurses, and managers.As an A&E administrator you will be the first port of contact for patients. You will answer their queries and help solve any issues...

  • Administrator

    7 days ago

    Leamington Spa, Warwickshire, United Kingdom Pertemps Network Group Full time

    Job Description:Are you looking for a new opportunity to develop a career in Local Government? We have an opening for an Administrator to join our client, a West Midlands based Local Authority.Job Title:AdministratorPay:£12.18phDuration: 6 month's temporaryCompany:Warwickshire County CouncilHours:37 hours-Monday to Friday 9 am-5pm or 8:30am -...

  • Admin Officer

    7 days ago

    Leamington Spa, Warwickshire, United Kingdom HM Courts and Tribunals Service Full time

    Details:Reference number:Salary:- £21,775Job grade: Administrative Officer AOContract type: PermanentType of role: Operational DeliveryWorking pattern: Flexible working, Fulltime, Job share, ParttimeNumber of jobs available:1ContentsLocationAbout the jobBenefits:Things you need to knowLocation This position is based at WARWICKSHIRE JUSTICE CENTRE LEAMINGTON...

  • Radiology Administrator

    2 weeks ago

    Leamington Spa, United Kingdom Nuffield Health Full time

    HEAD OFFICE Radiology Administrator Radiology Administrator Warwickshire | Diagnostic Imaging | Permanent Contract | Full-time Up to £22,475.00 depending on skills and experience 24 hours per week Monday - Friday Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re...

  • Radiology Administrator

    3 weeks ago

    Leamington Spa, United Kingdom Nuffield Health Full time

    HEAD OFFICE Radiology Administrator Radiology Administrator Warwickshire | Diagnostic Imaging | Permanent contract | Full-time Up to £22,475.00 depending on skills and experience 37.5 hours per week Monday - Friday Are you a confident and customer-focused administrator, who’s passionate about great customer service? Then you could be just who we’re...

  • Radiology Administrator

    2 weeks ago

    Leamington Spa, United Kingdom Nuffield Health Full time

    HEAD OFFICE Radiology Administrator **Administrator** Warwickshire Hospital | Administration | Permanent Contract | Full Time Up to £24,000.00 per annum depending on experience 37.5 hours per week. Shift Information - Availability required for various shifts between 8.00am-6.00pm Monday - Friday. Are you a confident and customer-focused administrator,...

  • Radiology Administrator

    4 weeks ago

    Leamington Spa, United Kingdom Nuffield Health Full time

    HEAD OFFICE Radiology Administrator **Administrator** **Warwickshire Hospital | Administration | Permanent Contract | Part Time** **Up to £24,000.00 per annum depending on experience** **32 hours per week. **Shift Information - A**vailability required for various shifts between 8.00am-6.00pm Monday - Friday**. Are you a confident and customer-focused...

  • Radiology Administrator

    2 weeks ago

    Leamington Spa, United Kingdom Nuffield Health Full time

    HEAD OFFICE Radiology Administrator **Administrator** **Warwickshire Hospital | Administration | Permanent Contract | Part Time** **Up to £24,000.00 Pro rata depending on experience** **24 hours per week** **Shift Information - A**vailability required for various shifts between 8.00am-6.00pm Monday - Friday**. Are you a confident and customer-focused...

  • Radiology Administrator

    17 hours ago

    Leamington Spa, United Kingdom Nuffield Health Full time

    HEAD OFFICE Radiology Administrator **Administrator** **Warwickshire Hospital | Administration | Permanent Contract | Part Time** **Up to £24,000.00 per annum depending on experience** **32 hours per week. **Shift Information - A**vailability required for various shifts between 8.00am-6.00pm Monday - Friday**. Are you a confident and customer-focused...

  • Radiology Administrator

    2 weeks ago

    Royal Leamington Spa, United Kingdom Nuffield Health Full time

    AdministratorWarwickshire Hospital | Administration | Permanent Contract | Part TimeUp to £24,000.00 Pro rata depending on experience24 hours per weekShift Information - Availability required for various shifts between 8.00am-6.00pm Monday - Friday. Are you a confident and customer-focused administrator, who's passionate about great customer service? Then...

  • Radiology Administrator

    2 weeks ago

    Royal Leamington Spa, United Kingdom Nuffield Health Full time

    AdministratorWarwickshire Hospital | Administration | Permanent Contract | Part TimeUp to £24,000.00 Pro rata depending on experience24 hours per weekShift Information - Availability required for various shifts between 8.00am-6.00pm Monday - Friday. Are you a confident and customer-focused administrator, who's passionate about great customer service? Then...

  • Property Inventory Clerk

    4 weeks ago

    Leamington Spa, United Kingdom Leaders Romans Group Full time

    **Job Title**: Property Inventory Clerk **Location**: Leamington Spa **Brand**: Leaders **Salary**: £25,035 **Hours**:Monday to Thursday 8:45am to 6pm, Friday 8:45am to 5:30pm, 1 in 3 Saturday 9am to 1pm **About **Leaders**: Leaders as part of the Leaders Romans Group, is a well - established and reputable property group across the UK. With a history...

  • Property Inventory Clerk

    3 weeks ago

    Leamington Spa, United Kingdom Leaders Romans Group Full time

    **Job Title**: Property Inventory Clerk **Location**: Leamington Spa **Brand**: Leaders **Salary**: £25,035 **Hours**:Monday-Thursday 8.45am-6pm, Friday 8.45am-5.30pm and 1 in 3 Saturdays 9am-1pm **Company Car.** **About **Leaders**: Leaders as part of the Leaders Romans Group, is a well - established and reputable property group across the UK. With a...

  • Property Inventory Clerk

    2 weeks ago

    Leamington Spa, United Kingdom Leaders Romans Group Full time

    **Leaders are looking for a driven individual to join our successful Leamington Spa/Kenilworth branch as their new Property Inventory Clerk. If you are someone who can see yourself thriving on delivering that exceptional service, this is the role for you.** **It is not essential to have experience in this role, we will train you! **You just need to be...

  • Property Inventory Clerk Part Time

    3 weeks ago

    Leamington Spa, United Kingdom Leaders Romans Group Full time

    **Leaders Romans Group are looking for a driven individual to join our successful Leamington Spa branch as their new part time Property Inventory Clerk. If you are someone who can see yourself thriving on delivering that exceptional service, this is the role for you.** **It is not essential to have experience in this role, we will train you! **You just need...

  • Property Inventory Clerk- Part Time

    5 days ago

    Leamington Spa, United Kingdom Leaders Romans Group Full time

    **Leaders are looking for a driven individual to join our successful Leamington Spa branch as their new Property Inventory Clerk. If you are someone who can see yourself thriving on delivering that exceptional service, this is the role for you.** **It is not essential to have experience in this role, we will train you! **You just need to be passionate about...