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Ward Clerk
2 weeks ago
Reporting to the House Manager, the post holder is responsible for providing a comprehensive reception and administrative service to patients, visitors and ward staff to ensure the smooth day-to-day running of the ward area.
- Meet and greet visitors to the house
- Provide a prompt and efficient telephone response service on the ward
- Ensure that all communication is within the boundaries of patient confidentiality, and seek guidance when unsure
- Ensure the ward administration systems are in place, to support the clinical team
- Prepare patient admission packs
- Record patient admissions and discharges on the relevant IT systems
- Arrange sick certificates for patients on admission and throughout their stay as required
- Obtain patient records from other hospitals as required.
- Communicate with the Admissions team, Bed manager, Medical Secretaries and other colleagues regarding bed availability and related matters
- Document information in accordance with Record keeping and GDPR standards
- Order stationary and food supplies for the ward
- Sort and process incoming and outgoing mail on the ward
- Book patient transport as required
- In liaison with site reception, provide a room booking service for the ward
- Undertake photocopying, filing and archiving services
- To maintain patient confidentiality in accordance with the Data Protection Act
- Update with GDPR& Priory Group policy.
- Manage ward petty cash, ensuring all is accounted for at all times, providing weekly top up.
- Manage patients monies, ensuring a weekly top up is provided.
You will need:
- Excellent standard of written and spoken English
- Strong customer focus
- Organised
- Ability to prioritise
- Ability to multitask
- Flexible and adaptable Strong team working ethic
- Ability to maintain professional boundaries
- Good interpersonal skills, calm, efficient and compassionate
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2 months ago
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