Emergency Care Assistant

Job summary

ER Systems Global are seeking trained Emergency Care Assistants or equivalent ( First Response Emergency Care Level 4 (FREC 4) to operate in our frontline division.

Main duties of the job

Attend case of accident and sudden illness and respond to urgent, special and planned patient transfer requests

To use advanced driving skills under blue light and normal traffic conditions to respond to emergency and routine calls as required.

To assist a qualified practitioner in the delivery of high quality and effective clinical and personal care and the transportation of patients, selecting and applying appropriate equipment and skills in line with the scope of practice, training prospectus and associated training.

To operate Patient Support Vehicles and deliver a low acuity service to patients requiring urgent admission to acute care, or transfer to a higher level of care.

To carry out allocated operational duties commensurate with the role and responsibilities, supporting the provision ofclinical, social and holistic care to patients in a pre-hospital environment, safely and within appropriate level of training and competency

About us

ER Systems Global is a CQC registered independent ambulance provider, providing ambulance transport solutions across the United Kingdom.

Job description

Job responsibilities

Under the direction of a clinically qualified practitioner Paramedic, Technician, Paramedic Practitioner, Emergency Care Practitioner or Clinical Supervisor, assist and support in the provision of high quality and effective pre-hospital clinical care to the community, responding as appropriate using emergency driving skills, to a wide range variety of situations including medical emergencies, inter-hospital transfers, urgent hospital admissions and other allocated operational duties commensurate with the ECA Scope of Practice. To drive a range of vehicles as provided, under emergency conditions as required, in accordance with IHCD Ambulance Driving manual and guidelines and current legislation. Under the direction of a clinically qualified Practitioner Paramedic, Technician, Paramedic Practitioner, Emergency Care Practitioner or Clinical Supervisor, assist and support in the provision of emergency clinical scene management. Ensure that patient report forms (electronic and paper-based) pertaining to this role ( for urgent work only) are completed according to clients policy, procedures, protocols, current legislation and Caldicott guidelines. Ensure the safe transfer of patients to and from vehicles, following health and safety and other appropriate protocols and procedures, being mindful of the safety of patients, self, colleagues and others, using appropriate equipment and manual handling techniques. Communicate with patients, relatives, colleagues, other health professionals, emergency services and members of public in a calm, caring and professional manner, treating them with dignity and respect at all times. To ensure that patient confidentiality is maintained at all times and that personal / clinical information is only disclosed in accordance with ER Systems policy, procedure and protocol and in accordance with Caldicott regulations. To undertake a dynamic risk assessment on arrival at the scene of an incident, or to support colleagues in this duty, in accordance with ER Systems policy and professional guidelines, having due regard for the health and safety of self and others and to request additional support appropriate to the circumstances through the Emergency Operations Centre. To use/operate all equipment, facilities, vehicles and premises in an efficient, effective and safe manner, reporting faults in the appropriate manner. To carry out relevant vehicle and equipment checks at the start of duty, in accordance with client policy and procedures, ensuring that the vehicle is properly kitted, cleaned (paying particular attention to infection control) and stocked, faults and omissions reported and all appropriate recording procedures completed. (In exceptional circumstances, and for operational need these checks could be delayed but must be performed as soon as practicably possible). To assist in ensuring the efficient use of medical supplies, maintaining adequate supplies throughout the shift, ensuring single use items are used according to protocols and ensuring that all clinical waste is disposed of according to ER Systems Policy and current legislation. To maintain skills and competencies required by the ECA Scope of Practice and participate in annual personal development reviews. To undertake all statutory and mandatory training commensurate with this role. To maintain timely communications with the Emergency Operations Centre, using appropriate means and ensure that the Emergency Operations Centre is made aware of operational availability at all times. To ensure compliance with ER Systems guidelines, policies, procedures, protocols and the ECA Scope of Practice at all times, ensuring patients receive the highest quality and standard of care and attention. Be able to respond as a first responder to appropriate incidents within the ECA Scope of Practice (FPOS). To report any incidences of risk, neglect, abuse or endangerment in accordance with ER Systems policy and client policy. To assist and support colleagues to ensure station security, cleanliness and the availability of vehicles, equipment and supplies and to assist in other station duties as required, including: cleaning vehicles and equipment, replenishing, restocking and replacing items on stations and vehicles, decontaminating equipment, completing paperwork incident forms, police statements, coroners reports, solicitors statements etc, re-fuelling vehicles, to attend court when required coroners, magistrates, crown courts and give evidence or be cross examined under oath and record promptly and in accordance with ER Systems / client policy and procedure, any accident / incident in which you are involved in whilst on duty.

Additional

To recognise and report to the appropriate authorities any concerns regarding Child Protection issues to include possible child abuse. To recognise and report to the appropriate authorities any concerns regarding Vulnerable Adults issues to include social care and mental Because of the nature of the work, this post is exempt from the provision (42) of the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975. The post holder will therefore have or will be required to apply for DBS certificate

Confidentiality / Data Protection / Freedom of Information

Individuals (including contractors and temporary workers) must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act 1998. Individuals must not, without prior permission, disclose any information regarding patients or staff. If any individual has communicated any such information to an unauthorised person, that individual could be liable for disciplinary action which could result in dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information.

Equal Opportunities

ER Systems recognises the need for a diverse workforce and is committed to Equal Opportunities in employment and seeks to eliminate unlawful, racial, sexual or disability discrimination, to promote equality of opportunity and good relations between staff and clients of differing groups. Individuals (contractors and temporary workers) must at all times fulfil their responsibility with regard to ER Systems Equal Opportunities Policy and equality laws. Similarly, all individuals have a responsibility to highlight any potentially discriminatory practice to their line manager.

Infection, Prevention and Control

All individuals have a personal obligation to adhere to current guidance on methods to reduce healthcare-associated infections (HCAIs). Post holders must be familiar with ER Systems Infection Prevention and Control Policies, including those that apply to their duties. The must undertake mandatory training in Infection Prevention and Control and be compliant with all measures required by ER Systems to reduce HCIAs.

Risk Management

All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with use of risk assessments to predict and control risks, as well as the incident reporting system for learning from mistakes and near misses I order to improve services. All staff are responsible for undertaking scene specific or activity specific risk assessment for all premises and reporting identified problems to their line manager for consideration and resolution.

Safeguarding Children and Vulnerable Adults

Post holders have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Code of Conduct

All individuals are expected to act in accordance with ER Systems code of conduct and if applicable, their appropriate professional body.

Policies and Procedures

Individuals are also required to comply with the policies, procedures and protocols in place within ER Systems. These are available from the HR department. Person Specification

Qualifications

Essential

UK manual driving licence with category B. No more than 6 penalty points. Emergency Care Assistant qualification (or equivalent)

Desirable

Accredited emergency driving qualification Experience of driving larger vehicles Minimum of one year's experience in a role providing care or treatment.

Experience

Essential

Experience in dealing with a range of age and social groups. Experience of working with the general public.

Desirable

Working in a health and/or social care environment in a voluntary or paid capacity. Experience in a driving role for a care organisation.

Skills, Knowledge, Ability

Essential

Effective verbal, listening and written communication skills. Ability to work under pressure. Able to handle sensitive situations assertively and tactfully. Demonstrates good organisational skills and able to produce accurate records. Good interpersonal skills and ability to interact in a calm and professional manner. Demonstrate the ability and commitment to providing high quality patient care, appropriate to patient needs. Respects and applies patient dignity and confidentiality at all times. Displays good diplomatic skills, is tactful and discreet. Understanding of vehicle and road safety issues. Excellent knowledge of Highway Code. An understanding of equality and diversity issues and can demonstrate their incorporation into personal practice. Able to complete paperwork with accuracy and good attention to detail. Demonstrates commitment for personal development and lifelong learning.

Aptitude and personal characteristics

Essential

Ability to interact with people from varying cultural backgrounds and social environments. Ability to develop effective working relationships with colleagues and the public. Able to promote equality and value diversity. Within the level of sick absence as set out in Trust Policy. Able to work effectively in difficult and traumatic circumstances. Confident and assertive but approachable. Willingness to learn Caring attitude and sensitivity to others Able to work flexibly as part of a team. Able to maintain confidentiality of information. Flexible approach to working hours and job demands. Able to pass pre-employment medical. Fitness to carry out moving and handling of patients and equipment Committed to high quality patient care and patient experience Respectful to and able to promote equality in opportunity, employment and service delivery Committed to continuous professional development and personal growth Able to ensure care of own health and wellbeing to promote improvements to physical and emotional wellbeing Ability to perform the requirements of the post to an acceptable standard Demonstrates a positive and flexible approach in line with the changing nature of the trust service delivery model Committed to the values based principles of high quality patient care to include; compassion; care; competence; communication; courage and commitment in all aspects of service delivery

Circumstances

Essential

Able to work the shift patterns as required, including unsocial hours and weekends. Able to work across the area defined by the local manager. Able to demonstrate enhanced DBS clearance.

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