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Plymouth, Plymouth, United Kingdom Philema Hospitality Management Enterprise Full time{"Role & Responsibilities": "Key ResponsibilitiesAs a Restaurant Supervisor at Philema Hospitality Management Enterprise, you will be responsible for ensuring that all guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us. We aim to provide an unforgettable experience for our guests.Key responsibilities...
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Restaurant Supervisor
3 months ago
Home to the award winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us we aim to provide an unforgettable experience
- To ensure all complaints are minimised and handles professionally as in accordance with our policies
- To supervise the restaurant breakfast team in line with company policies and manuals
- Work with the Restaurant Manager to maximise sales performance and achieve sales in line with targets
- Ensure effective control of stock and staff costs in the Restaurant Managers absence
- To follow all hotel policies as outlined in your training manual:
- Serve food and drinks, quickly and efficiently, meeting our five star standards.
- Keep up to date with current promotions and new products
- Make customers aware of offers on our great food and drink range
- To assist in any function or events set ups in accordance with procedures
- To maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accounting and processing of all reception sales.
- To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
- Ensure high standards of financial and reporting diligence in accordance with company policy
- To ensure good working relationship with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required
LOCATION DESCRIPTION
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