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Prescription Clerk- Experience Essential
3 months ago
We are looking for a prescription clerk who has good organisational skills, excellent telephone and communication skills as well as being a good team player.
Experience of working in a GP practice or a pharmacy setting is essential.You will be the first point of communication between the patient and the surgery for prescription queries.
Excellent customer service and patient relationship skills, excellent communication skills and a confident manner, common sense, a willingness to learn and the ability to remain calm under pressure are essential attributes of any applicants.
The role is to provide support to our clinical team in the management of repeat prescribing, dealing with queries and supporting the audit and review of relevant monitoring required for medicines.
Main duties of the job
The role is to provide support to our clinical team in the management of repeat prescribing.
Involvement in prioritising repeat prescribing queries
Assisting the prescribers in dealing with issues related to repeat prescribing
Supporting the audit and review of relevant monitoring required for medicines
Handling telephone enquiries and accepting messages for GPs and pharmacists
In putting computer data for repeat prescriptions
Setting up and actioning tasks in relation to prescription issues
Job description
Job responsibilities
Job Responsibilities:
The role is to provide support to our clinical team in the management of repeat prescribing.
Involvement in prioritising repeat prescribing queries
Assisting the prescribers in dealing with issues related to repeat prescribing
Supporting the audit and review of relevant monitoring required for medicines
Handling telephone enquiries and accepting messages for GPs and pharmacists
In putting computer data for repeat prescriptions
Setting up and actioning tasks in relation to prescription issues
Administration There may be some reception duties involving an element of administrative work as follows:
Assist with the scanning process of relevant letters and reports into patients records.
Undertake computer searches and audits as required and prepare graphs, charts or reports.
Undertake computer searches and issue recall letters to patients identified as part of the Practices procedures in preventative health care.
Demonstrate at all times excellent communication skills
Work effectively as a member of the team
Maintain and adhere to Health and Safety principles at all times.
Always be aware of own limitations and do not carry out any task or procedure that is beyond the Prescription Clerk competencThe post holder may be asked to undertake additional duties within their competence.
Answer the Telephone in a polite and professional manner
Courteous manner at all times
Have working knowledge of telephone system, protocol for out of hours cover
Cover for colleagues when necessary
Confidentiality:
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training pr
