Helpdesk Apprentice

Vacancy Overview:

Are you reliable and enthusiastic with a passion for technology? Are you ready to take your hobby to the next level?

Working Week:

Shift pattern, (7.5Hr a day (37.5 hours a week) between the hours of 0730 and 1700 no weekends

Weekly Wage:

£12000

Detailed Job Description:

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an Helpdesk Apprentice.

This is a great opportunity to earn while you learn and gain on the job experienceto kickstart your career in IT.

Job Role

We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

As an Helpdesk Apprentice your main roles and responsibilities will include:

• Becoming a valued part of the IT Support team
• Learning how to provide technical support
• Assisting in customer projects and support activities as skills allow
• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
• Helping the existing staff, and the other subcontractors partnered with, to deliver IT support services to clients
• Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
• Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
• Updating company systems.

Skills Required:

• You will be highly organized with excellent communication skills
• You will be willing to work hard and eager to learn
• You will be a quick learner
• Logical and methodical approach to problem solving
• You will be adaptable with the ability to multitask
• You will have superb IT skills and a base knowledge of hardware & software.

Personal Qualities:

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology.

The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn't afraid toask questions.

Other Information:

Please consider the commute, we can discuss this with you.

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