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Meeting & Events Executive
3 months ago
We are looking for a FUN, PASSIONATE & EXTROVERTED Meeting & Events Executive who wants to join our FANTASTIC TEAM at a VIBRANT central London Hotel We have 312 bedrooms and 17 meeting rooms, including the Shaw Theatre.
You will assist the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies-providing excellent customer service at all times to all customersIn this role, you will assist in planning and executing meetings, events, and conferences for up to
446 guests,
from start to finish.
You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.
Responsibilities:
nRespond to enquiries from agents/clients within time limit and in a professional mannernPractice efficient and effective yield management in line with guidelinesnPromote special offers where appropriate and maximize each and every sales opportunitynPrepare contracts and ensure maximum conversion of all business taken in the diarynEnsure all business is chased and departmental guidelines are followednTo conduct show-rounds for existing bookings and for new clientsnEnsure client receives a detailed event order in advance of their eventnGreet client on arrival to the hotel at the start of their function and maintain a presence throughout the eventnResolve any client disputes and complaints in a professional manner and within guidelines issuednEnsure accounting procedures are adhered to at all times – obtain prepayments, reconcile and check final invoices and send to the client within 48hours of departure.
Any account queries are to be dealt with within 48 hoursnMaintain strong market awareness through competitor site inspectionsnAchieving individual weekly targetsKey Skills and Behaviours required:
n- Organisation and time management skillsn- Strong communication skills both written and verbaln- Administration and problem solving skillsn- Ability to work to deadlinesn- Customer focusedn- Attention to detailn- Driven towards maximising sales and meeting departmental budgetsn- Use of OPERA Cloud and Delphi system is preferable
You must have previous Meetings & Events experience in a conference hotel or venue.
Benefitsn-Three complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each yearn- Employee benefit card offering discounted rates in Accor Hotels worldwiden- Free meals on duty and access to hotel Gymn- Up to 33 days of annual leave per annum
Salary:
£34,983 per annum (£17.25 per hour)
The successful candidate must already have eligibility to work in the UK.
