Fire & Security Regional Service Manager - Ref24102

1 week ago

London, Greater London, United Kingdom Marlowe Fire & Security Group Recruitment Full time
Regional Service Manager - London
Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Regional Service Manager covering our South Central region. This will be a home based opportunity with a requirement to travel within your region to meet with your Engineers and customers as required, with the occasional visit to our Head Office in Salford Quays for team meetings.
Salary - up to £53,000 per annum
Vehicle / Vehicle Allowance - subject to candidate preference
Pension, Life Assurance & much more. - Please see our generous remuneration packages below
Marlowe Fire & Security's Regional Service Manager's
The core focus of this role is to deliver a first class efficient, reliable and operationally effective regional service team, build and develop the existing customer service base and to ensure maximum revenue generation whilst maintaining best in class health and safety compliance.
  • Provide clear leadership of the regional team with clear communication of and adherence to company policies
  • Lead our team of engineers within this defined region
  • Be responsible and accountable for the operational service delivery in your region, meeting Pre-Planned Maintenance (PPM) compliance targets and ensuring adherence to corrective Service Level Agreements (SLA's) of customer and the National Security Inspectorate (NSI)
  • Ensuring sufficient and efficient resourcing of suitably skilled and qualified engineers to deliver on the company commitments to its customers
  • Responsible for Regional Profit & Loss in accordance with agreed target parameters
  • Performance reviews of all regional engineers and competency reviews to support training requests
  • Management of the Lead Engineers to deliver a first-class service to all our customers whilst clearly delegating lead engineer responsibilities of day-to-day management of regional engineers
  • Management of the regional scheduler(s) for your region to ensure efficient labour deployment on a postcode analysis and forward planning basis, and ensuring deployment of engineers on call out works within SLA of customers or NSI response times
  • To ensure first time fix rates of 85% within your region based on good stock control, analysis of customer equipment and sufficient technical training
  • Service docket reviews for every completed engineer job per day to determine if further customer support is required paying particular attention to further action calls raised
Requirements
Who We're Looking For
Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team..... For this specific opportunity, we are looking for candidates who offer:
  • Experience in working in a similar role previously
  • Proficient in managing a large group of fire & security service engineers and ideally, you will have experience in managing a team remotely
  • Field-based experience and be comfortable in getting stuck in where needed
  • Calm under pressure
  • Full UK drivers licence
Benefits
How we Attract, Reward & Retain Our Employees
At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.
  • Basic Salary - £53,000 subject to experience
  • Vehicle / Vehicle Allowance - subject to candidate preference
  • Royal London Pension
  • Life Assurance 4x Salary
  • 25 Days paid holidays plus Bank Holidays
  • Additional Birthday Holiday
  • Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals
  • Mental Health & Well-being Scheme
  • Employee Recognition Scheme
  • Development and progression opportunities
A Little More About Marlowe Fire & Security
We operate nationally, across all industries in both commercial and domestic sectors, delivering a fire and security solution that responds to our customers particular needs. Our solutions are developed according to the industries we serve, addressing their unique compliance requirements, supporting them in maintaining their sites security and protecting their people. We have the luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.
Big enough to provide but small enough to care.
Our Business Include:
  • Marlowe Fire & Security
  • Alarm Communications
  • Griffin Fire
  • Clymac
  • FAFS Fire & Security
  • Marlowe Kitchen Fire Suppression
  • Morgan Fire Protection
  • Victory Fire
  • Marlowe Smoke Control marlowe-
  • Hadrian Technology
Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.

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