Porter

2 weeks ago

London, Greater London, United Kingdom Astors Belgravia Full time

A great opportunity has arisen for a person that loves to interact with guests, is a team player and is dynamic. Astors Belgravia is looking for a Porter to join their team to exceed customer expectations and be a great support for the existing team.

Duties and responsibilities include:

  • All the deliveries received during the shift should be should be segregated to their destined storage area accordingly
  • Assist the Reception team with Check-outs and Check-Ins and assist with luggage transport and showing guests to their room
  • Carry guest luggage to the room and explain clearly all the facilities in the room - as per SOP check list
  • Respond to all the call-outs made by the guests and reception.
  • Dispensing the linen to the housekeeping team as well as gathering the dirty ones and preparing the bags for linen collection.
  • Collect and clear all Linen from the floors. Pack them and get it ready to be picked up by the linen company. The left over clean linen should be placed back in the linen room neatly.
  • Check Corridors and Pick up all stuff lying around, e.g. iron and iron boards, hoover etc. and put them in their appropriate storage
  • The security log for porters should be followed thoroughly and every 2 hours, one should inspect both sides of the buildings and report it in the log sheet.
  • The maintenance book should be kept up to date. Any maintenance issue should be mentioned in the red maintenance book, and the problem needs to be fixed in the same shift unless if the issue is of larger scale and could not be fixed internally.
  • All storage rooms down the basement should be closed at all times.
  • Clean Luggage marks and dirt with the sponge, scour marks from corridors in building. Housekeeper will segregate the locations on daily basis, hence ensure the tasks are followed and fulfilled on daily basis too.
  • Check Public toilets on regular intervals; make sure it is clean all the time. The towel should not be wet; there shouldn't be any paper towels or any other rubbish lying on the floor. There should be enough toilet rolls for disposal.
  • The reception area and the staircases should be hovered and mopped, ensure that they are clean all the time.
  • All storage rooms down the basement should be closed at all times.
  • The rubbish collection sheet has been displayed for your convenience, so please ensure rubbish bags are left outside at the instructed times.
  • Avail yourself to other departments when possible.
  • Ensure outside public areas are clean and furniture is packed away and put out in the morning.
  • Assisting maintenance if required whenever possible.

Job Types:
Full-time, Permanent

Salary:
£10.50-£12.00 per hour

Benefits:

  • Discounted or free food

Schedule:

  • 8 hour shift
  • Overtime

Experience:

  • Customer service: 1 year (required)

Work Location:
One location

Reference ID:
Housekeeping Porter

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