Av Support Advisor

3 weeks ago


Ipswich, Suffolk, United Kingdom University of Suffolk Full time

Fixed term contract until end of January 2025, full time, 37 hours per week

Band 3 - £27,181 to £30,487 per annum

About the Post


This role has been developed to provide front line support to staff in the use of learning and teaching estate.

The role holder will need to take regular inventory and checks to ensure technology is ready to use, and to provide at-point of need support across campus.

You will work closely with colleagues in the Learning Design Team and Digital and Estates teams to develop knowledge to trouble shoot common issues, but to also develop training materials and guidance to proactively deliver staff development ready for the new academic year.


About the Team


This post works as part of the Centre for Excellence in Learning Design, a diverse team committed to enhancing and delivering an excellent academic experience for our students and staff.

Working as part of the Learning Design team, this post will have opportunity to work with a team who is passionate about excellent service delivery and innovation on a day-to-date basis.


About You


We are looking for someone who can identify barriers, issues and importantly solutions to make a meaningful impact on the academic experience of our students and staff.

To be successful in this post, you should have experience of working in a busy customer focussed environment, with the ability to work calmly under pressure.

You should be IT competent, and able to work independently and collaboratively to enhance your own knowledge and skills and use this to support the development of confidence and ability in the use of the digital learning and teaching estate.


Benefits

  • Generous annual leave entitlement of 25 days for Bands 14 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
  • Agile and flexible working, including family friendly policies.
  • We offer a competitive pension scheme through USS.
  • Staff discounts at a number of local amenities.
  • Discounted membership at various Ipswich Fit sites: unlimited access to gyms, swimming lanes, fitness classes and discounted racket sports.
  • Cycle to Work scheme.
  • Electric vehicle salary sacrifice.
  • Wellbeing programmes.
  • Staff recognition annual awards.

Closing Date:
Thursday 27 June 2024


Interview Date:
Tuesday 9 July 2024


We believe sustainability is fundamental to our culture and our business as usual working practice, and are commitment to the United Nations Sustainable Development Goals (SDGs), whilst actively addressing resource usage and climate and biodiversity degradation.

We are seeking passionate individuals who share this commitment, aligning with our strategic initiatives and procedures to drive positive change and contribute to a more sustainable future.



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