First Line Support Agent

2 weeks ago


Bracknell, Bracknell Forest, United Kingdom Project People Full time

1st Line Technical Support Agent

Onsite:
Bracknell


Shifts: 4 days on 4 days off/ 12 hour shifts

Brief Overview of role / project:

A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.

Be clear and concise when engaging the customers, updating the customer efficiently in a prompt manner and see technical issues through to resolution.


  • Attention to detail with right firsttime attitude.
  • A motivated selfstarter with a focus on processes.
  • Experience working in a customer facing environment.
  • Understanding of ITIL processes.
  • Basic networking knowledge.
Project People is acting as an Employment Business in relation to this vacancy.
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