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Lead On Site Service Specialist
4 months ago
Job Description
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Essential Responsibilities:
The On-Site Services Specialist will be responsible for:
- Performing protection system validation and Factory Acceptance Test (FAT).
- Conducting commissioning of substation protection systems (protection IEDs, auxiliary relays, communication tests, and coordinating with control engineers for signal testing) at customer sites onshore and offshore.
- Leading maintenance services with customers, including first-line fault diagnostics of protection systems installed at customer substations onshore and offshore.
- Providing first-line telephonic support during out-of-office hours, weekends, and bank holidays while on call. If necessary, visiting customer substations onshore and offshore to resolve faults.
- Offering technical instruction and assistance to customer representatives regarding installation, operation, repair, and maintenance at customer sites. Ensuring comprehensive reports are generated for the end-customer.
- Supporting protection system engineering tasks including, but not limited to, setting calculations, protection relay configuration, communication protocol-related configuration modifications, and configuring and testing the protection system configuration on mirror platforms.
- Managing fault reports and customer complaints in line with defined procedures.
- Coordinating with the Centre of Excellence (CoE) and other teams for products and systems obsolescence management.
- Assisting with internal and external training activities, including classroom and commissioning-based training.
- Continuously gaining knowledge of new products and systems, and expanding technical knowledge and expertise in currently recognized industry standards for engineering.
- Providing weekly timesheets and monthly reports detailing the status of all work undertaken by the engineer and any other items relating to the Services Department.
- Maintaining knowledge of the reporting system for timely and accurate input of field information.
- Communicating project commissioning schedule details, milestones, site requirements, quality issues, and tools/equipment requirements to the appropriate project and service manager.
- Supporting the engineering, sales, and commercial/tendering teams with service return of experience.
- Obtaining and maintaining Customer Competent Person Authorization, ensuring all relevant safety documentation and site competency certificates are up to date, and informing the services leader of impending renewals.
- Applying the company's health and safety responsibilities to work at site and on the platform, ensuring RAMS are produced and reviewed internally and externally.
- Adhering to and promoting the company's quality, environmental health, and safety policies.
- Maintaining an excellent safety mindset to ensure work meets technical requirements within safety standards.
- Providing, auditing, and implementing quality control requirements for on-site activities. Assisting the company in maintaining quality focus, striving for continuous improvement, addressing customer dissatisfaction/satisfaction issues, and taking corrective action when deviations from required standards are identified.
Job Requirements:
- Ability to travel to customer sites locally and globally (approximately 160 days/year).
- Valid driver's license.
- Proficiency in English. Other languages valued (Spanish, French, Italian, and/or Portuguese).
- Experience in substation protection systems, including technical support, testing, maintenance, and commissioning in transmission, distribution, industrial, and power plant environments.
- Experience with control systems (LV, MV, and HV).
- Strong experience in substation protection systems, with knowledge of MiCOM, Universal Relay (UR), Multilin, and legacy products preferred.
- Knowledge of communication protocols such as IEC61850, DNP3, and MODBUS.
- Experience with test equipment like Omicron CMC series and related accessories.
- Proven knowledge of protection relays and substation automation solutions preferred.
Desired Characteristics:
- Minimum of a BSc in Electrical Engineering (or equivalent) coupled with four to five years of project/service-related experience.
- Demonstrated experience as a protection systems commissioning engineer in substations ranging from 11kV to 400kV.
- Knowledge of automation, electrical control systems, and SCADA/DCS systems.
- Excellent knowledge of protection relays.
- Valued knowledge of networking, process bus testing environments, and communication protocols.
- Essential experience in the detailed design of electrical protection systems.
- Ability to perform functional testing of protection panels.
- Experience in Factory Acceptance Testing and on-site commissioning of protection systems.
- Strong technical skills in testing and commissioning protection systems, including functional testing, system analysis, integration and testing of third-party protection relays, and signal testing with protection relays on IEC61850.
- Experience with protection systems for transmission, distribution, generator, motor, and rail applications.
- Experience with busbar protection systems for centralized and distributed applications.
- Ability to organize, prioritize, and achieve milestones and deliverables.
- Willingness to work extended hours and weekends.
- Sound judgment, ability to stay levelheaded under pressure, and ability to think on your feet.
- High energy, positive individual with a passion for service challenges.
- Excellent verbal and written communication skills with a strong customer focus and ability to cooperate with different departments.
- Rigorous team-working approach with high self-motivation, flexibility, and a self-learning attitude.
- Must be a motivator, self-starter, and dedicated team player with a sense of urgency and an ability to work to tight deadlines.
- Basic first aid skills and offshore certification preferred but not essential.
