Onsite Team Leader

1 week ago

Milton Keynes, Milton Keynes, United Kingdom Air IT Full time

Onsite Team Leader

At Air IT we believe it's in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.


We're Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

We've grown a lot since our beginning back in 2005. We're proud to have brought together nine leading companies as a family, with more on the horizon.

Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.


Excited for our future, we've got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide.

And this is where you come in.


We're now looking for a Service Desk Team Leader to join us, adding to our pool of knowledge and delivering great results for our clients.


The Role


As the Service Desk Team Leader, you'll be taking charge of a service desk team, ensuring the deliver great IT support to their end users.


In this a hands-on team lead role, you'll be proactive in the support and encouragement you provide, making sure that morale is high, and the workplace is enjoyable and friendly for the whole team.

You'll ensure that everyone is an effective team member and KPIs, SLAs and customer satisfaction targets and consistently achieved.

Additionally, your role will involve:

  • The direct report for the Field Engineering team which consists of 12 Engineers
  • Regular inperson visits to team members between London and Birmingham (also including Netherlands and New York on a rare occasion)

Staff management:

  • Motivation of remote, fieldbased team
  • One to one development reviews
  • Facilitating team training and development
  • Timesheet and ticket management
  • Manage scheduling and stake holder management with clients
  • Liaising with account managers
  • Report KPIs to Head of Solutions


As part of your role, you will be required to take part in an out of hours management escalation process when required.


About You
To join us as the Service Desk Team Leader, you will need:

  • An understanding of support tools, techniques, and how technology is used to provide services
  • Previous experience of technical Service Desk management

The Benefits

  • Attractive remuneration packages
  • Flexible, hybrid working
  • 25 days annual leave + bank holidays with the option to buy and sell up to 5 days.
  • Private medical insurance or the option to buy into scheme.
  • Free flu jabs
  • Tiered pension
  • Perks including quarterly and annual staff awards, funded social events, referral bonuses.
  • Excellent learning and development opportunities
  • Free fruit and snacks in the offices
  • Barista style coffee machines
  • Green travel scheme
  • Technology vouchers
We are a team that radiates strength, constantly evolving, ready for the next phase in our evolution.

A big focus for us is growing together and we believe that fantastic opportunities for personal growth are key to this, offering job security, career progression, help and support.

A sneak peek will show you that we also put an emphasis on the fun side of our business, celebrating the commitment and hard work our teams have put in.


So, if you have in-depth knowledge of support process, tools and techniques, this is your chance to get on board with an ambitious and successful business as we push on making a big impact in our industry sector.


Other organisations may call this role IT Support Team Leader, Helpdesk Team Leader, Service Desk Support Team Leader, Technical Support Team Leader, or Senior Service Desk Technician.

Air IT are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all.

We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.

  • Retail Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Willen Hospice Full time

    About the role:22.5 hours per week, to include weekends£11.25 per hourAn exciting new opportunity has arisen for a Team Leader to join our Buckingham team.We are looking for a highly motivated Team Leader to support the Cluster Team Leader and a committed team of volunteers.Working closely with the Cluster Team Leader, you will actively engage with the...

  • Warehouse Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Willen Hospice Full time

    About the role:Part time - 15 hours per week, including weekends£23,870 pro rata per annum, £9,547 actual annualDue to expansion within our Warehouse, we are looking for a highly motivated Team Leader to support our Workflow team at our Kiln Farm Distribution Centre.Leading a professional, highly motivated and target driven team in ensuring operational...

  • Maintenance Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Refresco Full time

    Refresco, the world's largest independent soft drinks manufacturer is seeking an ambitious Engineering Team Leader to join our developing Milton Keynes site. You will play an important role in supporting an ambitious maintenance strategy and ensuring engineer excellence is conducted throughout our site. Refresco is always changing, always innovating, always...

  • Gaming Shop Team Leader

    7 days ago

    Milton Keynes, Milton Keynes, United Kingdom Willen Hospice Full time

    About the role:6 month contract15 hours per week, including evenings & weekends£11.25 per hourAn exciting new opportunity has arisen for a Shop Team Leader with a passion for gaming to join us at the start of our brand-new venture - 'The Hangout' in Milton Keynes Xscape complex. You will support the Cluster Team Leader and a committed team of volunteers to...

  • Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Full time

    Team Leader / Supervisor (Customer Retention)£31,(Apply online only) - £32,(Apply online only) per annum Milton Keynes 12 Month Fixed Term Contract Are you an experienced Team Leader / Supervisor with a background in customer retention? Do you enjoy motivating others and setting a good example to your team? Are you driven to achieve a high standard of work...

  • Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Ascendant Recruitment Limited Full time

    Team Leader / Supervisor (Customer Retention) 2 days ago Be among the first 25 applicants £31,(Apply online only) - £32,(Apply online only) per annum Milton Keynes 12 Month Fixed Term Contract Are you an experienced Team Leader / Supervisor with a background in customer retention? Do you enjoy motivating others and setting a good example to your team?...

  • Experimental Aerodynamicist Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Red Bull Racing Formula One Team Full time

    For many fans of Formula One, the sport exists between lights and chequered flag on a Sunday afternoon. It begins and ends with the exploits of the drivers on the track. But this is merely the tip of the spear. The reality of modern F1 is that of a complex and intertwined operation, every part of which needs to perform near its limit if success is to be...

  • Engineering Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom CV Consulting Full time

    Engineering Team Leader - Maintenance Team LeaderMilton Keynes £55,000, Days Monday – FridayAn experienced Engineering Team Leader or Maintenance Supervisor is required to join the team within a FMCG Environment. The Team leader must have proven experience in leading and directing a team of maintenance engineers within a manufacturing environment.The...

  • Engineering Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom CV Consulting Full time £55,000

    Engineering Team Leader - Maintenance Team Leader Milton Keynes £55,000, Days Monday – Friday An experienced Engineering Team Leader or Maintenance Supervisor is required to join the team within a FMCG Environment. The Team leader must have proven experience in leading and directing a team of maintenance engineers within a manufacturing environment. ...

  • Engineering Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Coulter Elite Resourcing Ltd Full time

    Team Leader (Production/Assembly line)Milton Keynes£32,500 Plus overtime and bonusesAre you a passionate Team Leader, looking for an exciting new role?Coulter Elite Resourcing are currently looking for a Team Leader to work with one of their well-established and very successful clients based in Milton Keynes working as part of their Engineering and Assembly...

  • Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Ball Corporation Full time

    Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globePosition overview:The Team Leader is responsible for the day to day leadership of an effective and committed team. Focused...

  • Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Ingram Content Group Full time

    Company Description Ingram Publisher Services, an Ingram Content Group** company, is an innovative, fee-based distribution solution, giving publishers and their titles the broadest possible access to customers worldwide. Through individualized service and unparalleled connectivity, we are reinventing the future of distribution.Job Description:Monday - Friday...

  • Shop Team Leader

    7 days ago

    Milton Keynes, Milton Keynes, United Kingdom Willen Hospice Full time

    About the role:15 hours per week - 2 days per week, including weekends£21,946 pro rata per annum, actual annual salary £8,778 (hourly rate £11.25)We are looking for a highly motivated part time Team Leader to support the Cluster Team Leader and a committed team of volunteers at our Willen Hospice retail shop in Bletchley, Milton Keynes.Working closely...

  • Shop Team Leader

    7 days ago

    Milton Keynes, Milton Keynes, United Kingdom Willen Hospice Full time

    About the role:22.5 hours per week - 4-5 days per week, including weekends£21,946 pro rata per annum, actual annual salary £13,167 (hourly rate £11.25)We are looking for a highly motivated part time Team Leader to support the Cluster Team Leader and a committed team of volunteers at our Willen Hospice retail shop in Olney, Milton Keynes.Working closely...

  • Banking Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full time

    Title: Team Leader Customer Services - BankingHours: 9-5Hybrid: 2 days a week in Milton Keynes – 3 days WFHFounded in 2007 our client is one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate...

  • Clinical Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Central and North West London NHS Foundation Trust Full time

    An exciting opportunity for a Clinical Team Leader position at The Older Adults Assessment Service (TOPAS) (Older Adults Mental Health) has arisen.CNWL prides itself on its investment in staff in developing career skills and its commitment to staff health and wellbeing. As part of this post, you will receive this and much more.We seek compassionate,...

  • Banking Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full time

    Title: Team Leader Customer Services - BankingnHours: 9-5nHybrid: 2 days a week in Milton Keynes – 3 days WFHFounded in 2007 our client is one of the fastest growing banks of their kind in the UK. They offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate...

  • Warehouse Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Wild Recruitment Full time

    Wild Recruitment are recruiting for a Warehouse Team Leader to join one our Milton Keynes client who are one of the UK's leading household brands with a strong international presence.You will work closely with both the Warehouse Manager and the Shift Leads to continue to push for excellence and offer support and guidance to the team that you lead.Duties...

  • Team Leader

    7 days ago

    Milton Keynes, Milton Keynes, United Kingdom Niftylift Ltd Full time

    Guaranteed basic starting salary of £32,448 per annum, plus overtime paid at a premium rate and additional bonus paymentsAn exciting opportunity has arisen for a Team Leader (Production / Assembly Line) to join one of the world-leading manufacturers of mobile elevated work platforms based at our state-of-the-art manufacturing facility in Milton...

  • Warehouse Team Leader

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Pod Talent Full time

    Contact: David Lloyd Job ref: DLWTL5 Expiry date: 12-Jun-2024 Warehouse Team Leader - AM/PM Shift £32,000pa + Bonus + Benefits Milton Keynes This is opportunity to join a well know brand who are continuing their growth across several areas of the business, with the Warehouse Team Leader being a key hire for the business. You won't be working in a...