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Area Housing Officer
4 months ago
ABOUT US
People and progress are our purpose.
We are much more than just housing; we are immensely proud and passionate about changing lives. Born in 1994, we have been around a long time.
We have supported hundreds of thousands of people to achieve their aspirations by providing safe and sound homes, creating opportunities, and helping them to live independently.
We have been by their side during some of the worst and best moments of their lives.Every day our team of 900 colleagues rise to the challenge of delivering high-quality homes and related services that make a real difference to tens of thousands of people.
As one team, we work together, and empower and support each other, to ensure we do everything we can to make a positive difference.
Our people say they are proud to be Progress; we create spaces where you feel your contribution is valued, has purpose, and you are inspired and able to thrive.
Everyone says that we are a great employer, don't just take our word for it?We have a Glassdoor rating of 4.2 (the UK average is 3.9/5.0).
Our recent staff survey
RESULTS say
"My manager trusts me to get on with my job" 97 %
"In my team we actively support one another" 90%
"My colleagues and I collaborate" 87%
WHAT WILL YOU BE DOING?
As an Area Housing Officer at Progress, your main responsibility will be delivering estate management and providing our customers with excellent service in accordance with current regulations.
You will play a crucial role in achieving high levels of communication and customer satisfaction while effectively resolving problems and maintaining a strong customer focus.
Working collaboratively with colleagues within the Group and external partners, such as the police and social services, is essential to succeed in this role.
Managing and meeting key performance targets will also be part of your responsibilities.Key Responsibilities:
- Ensure the effective delivery of estate management services, including but not limited to property inspections, repairs, and maintenance.
- Provide outstanding customer service by promptly addressing customer queries, concerns, and complaints while adhering to company policies and regulations.
- Collaborate with internal teams and external networks to develop effective strategies ensuring the safety and wellbeing of residents.
What we need you to bring:
We are looking for someone who is enthusiastic, resilient, and possesses exceptional problem-solving abilities. Excellent communication and interpersonal skills are vital for this position. Ideally, you should have experience in managing and addressing antisocial or challenging behaviour within a housing or similar environment.
Empathy towards individuals facing or causing antisocial behaviour is crucial, and you should exhibit creativity and determination when resolving issues.
What we will offer in return:
- A decent salary/benefits and the opportunity to develop your career.
- A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work.
- A flexible working environment where you can plan your own week and work where you work best, home or office (role depending)
What's next?
Before you go
We believe in the power of diversity here at Progress Housing Group. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves.
Application Closing Date: 10 TH September 2023
Interview Date: 18TH September 2023
Please note on the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately.
Career development
If you are looking for career development then this role is a great place to start to learn our processes, services, and customers.
What's it like to work at Progress Housing Group?
The office atmosphere is very relaxed - we are all grown-ups here & do what's needed to deliver the exceptional.
