Assistant Store Leader

2 weeks ago

Birmingham, Birmingham, United Kingdom Talk Talk Mobile Phone Services Ltd Full time

Are you a confident and natural leader who is driven by success? Do you strive to bring out the best in your team? Do you possess innovative ideas to maximise sales? Do you constantly push boundaries, exceeding customer expectations? If this is you, then we have the perfect Assistant Store Leader opportunity for you to work for one of the most prestigious brands in a truly inspirational environment

We are an established and very successful O2 Franchise operating a number of retail stores. We are looking to recruit an ambitious, dynamic and talented Manager to manage our sales floor in
Northfield

The Assistant Store Leader role
Your role is to help create a high performing, motivated and engaged team through leading, coaching and inspiring.

You will encourage team members to love the job they do and make sure they have great conversations with our customers to understand their needs using Leap, so that they sell the right product and service to them.

During your working week you will also be selling to customers and leading by example to the rest of the store, making every day better for our customers through personal experiences that count.

You will also manage individual's performance and develop the team to achieve and improve on business targets, store standards and compliance.

Reporting to the Store Manager and having people management responsibility for the team members within the store, you will be expected to lead the store in the Store Manager's absence.

Travel is sometimes part of the role through covering absence and wider team meetings, and depending on the store location and trading patterns, weekend and evening working may be required

What will you be doing as our Assistant Store Leader?

  • Empowering your team to have great conversations with our customers, helping them to buy more easily
  • Monitoring daily store activity/targets by the delivery of daily briefings and key business information to the team
  • Leading the performance of the team alongside the store leader and delivering monthly 121s
  • Utilising O2 Campus and Leap sales framework
  • Delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours, to help to grow talent and succession within the store.
  • Being passionate about O2's products, services and propositions and understand what we offer as a business. Becoming a guide in all things O
  • Using in store systems to take ownership of compliance to deliver O2 policies and procedures.
  • Maximising productivity in the Store and delivering store rotas in an effective and timely manner
  • Ensuring store is adhering to key compliance requirements in relation to store standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts
  • Deputising for the Store Leader when required
  • Working with your team to take ownership of the store appearance, taking pride in where you work

What makes you our ideal Assistant Store Leader?

  • Someone who has worked in a fastpaced environment previously, not necessarily Retail, who is motivated to work to targets and deadlines
  • Someone who has previous Budget and Profit and Loss responsibility
  • Someone who takes the lead, encourages, and develops teams to be high performing and brings their team on a journey
  • Strong coaching skills
  • The ability to work frameworks to provide support, training and development
  • A great communicator
  • Someone who can be agile, who can change and adapt to suit business needs
  • Commercial acumen
  • Someone who understands the importance of delivering great customer experiences, the awareness of a customer centric culture. Putting the customer first in everything that we do
  • Ability to work to processes
  • Someone who has an interest in technology and mobiles

Don't miss out on this fantastic opportunity If you believe that you are the right person to become our Assistant Store Leader click
'Apply' now

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