Digital Project Administrator

2 weeks ago

Leeds, Leeds, United Kingdom Arbor Education Full time

About us
At Arbor, we're on a mission to transform the way schools work for the better.

You've probably seen the headlines.

Heavy workloads, constant change, admin pressure on teachers and staff at every levelsometimes it feels like this is just part and parcel of school life today.

But it doesn't have to be this way.

We passionately believe that there's a better way to work. And it starts by giving everyone the right tools and technology for the job.


We're building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.


Ultimately, we're here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.


About the role


Our Project Team are a well established and passionate customer facing team, responsible for the smooth onboarding and implementation of Arbor Management Information System (MIS) for our schools.


As Digital project Administrator, you will oversee the onboarding of Arbor at our primary and special schools, owning the success of schools moving their MIS and all related onboarding activities, including the schools' data migration and engagement with support and training.

You will also support the Project and Programme Managers with day to day administration and reporting on projects.

Core responsibilities

  • Managing onboarding projects with schools moving to Arbor MIS, including the coordination of a schools' paidforservices, as required.
  • Managing the data migration process and ensuring tasks are completed with/by the school on key dates.
  • Prepare, plan and lead internal and external calls and meetings to ensure customer priorities are being met and disseminate information to relevant teams.
  • Managing and leading group 'Kick Off' and 'Go Live'' calls with a number of schools, introducing them to the onboarding process and team at Arbor.
  • Managing risk, change and escalation as appropriate.
  • Being a point of contact as an onboarding expert providing excellent customer service and ability to speak with confidence about moving to Arbor.
  • Creating and maintaining our onboarding area (help centre content), to support all schools onboarding to Arbor.
  • Responsible for overall project success and customer outcomes to ensure successful adoption and referenceability of Arbor across our schools.
  • Supporting the Project and Programme teams with project administration and reporting.

About you

  • Experience working in either a project, customer support, admin or software background.
  • Strong organisation and attention to detail, with the ability to effectively prioritise workload across multiple projects.
  • Ability to work and interpet high volumes of data to analyse, present information and make decisions.
  • Ability to work as a team player and willingness to get stuck in.
  • Effective communication with customers, ability to understand their needs, communicate instructions clearly and make complex technical information simple.
  • Understanding of the national educational landscape is desirable.
  • Capable of working effectively within an entrepreneurial, fastpaced, and resultsoriented culture.
  • Flexibility to react and adapt to changing scenarios.
  • Proficient in Microsoft and Mac OS Platforms, able to use Excel/Google Sheets to a high level of expertise.

What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you'll see the impact of your work everyday

We also offer:

  • A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more
  • 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
  • Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
  • 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life
  • Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)
  • All of our roles champion flexible working and we are happy to discuss what this means to you
  • Social committees that plan team, office and company wide events to bring people together and celebrate success
  • Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
  • Volunteer with a charity of your choice for a day each year
  • Dog friendly offices


Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.


Arbor Education is an equal opportunities organisation

Please note:
We are unable to provide visa sponsorship at this time.

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