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Sales Support Associate

4 months ago

London, Greater London, United Kingdom Visual Comfort & Co. Full time

Responsibilities:

  • Manages customer account information
  • Follows through with customer inquiries, ensuring a high level of customer satisfaction
  • Assists with customer reselects
  • Forwards information to vendor, (VC Europe) Sales Support
  • Resolves customer inquiries or forwards to the appropriate sales associate or manager
  • Exhibits professionalism with customers, team members and all levels of leadership
  • Provides back up to the showroom sales team: answering phones and greeting customers

Requirements:

  • 13 years' experience in customer service
  • High school diploma, college degree preferred
  • Strong aptitude for and proficiency navigating CRM and Order Management Systems
  • Superior communication and organization skills with excellent attention to detail
  • Ability to prioritize and handle multiple tasks and changing priorities
  • Keen eye for design and creativity
  • Ability to achieve results both independently and through other by fostering a spirit of teamwork and cooperation
  • Must have a positive, hardworking "can do" attitude and demonstrate a willingness to learn
  • Available to work a flexible schedule
  • Proficient in Microsoft Office programs
  • Ability to use tools, climb ladders, and safely lift up to 20 lbs
  • Ability to follow safety and security standards
  • Ability to follow safety and security standards

We Provide:

  • Competitive Salary and monthly bonus compensation
  • Structured training program
  • 100% Employer Paid Medical Benefits
  • Minimal cost for Vision and Dental
- $50K company provided Life Insurance

  • 401K matching up to 4% of your contributions
  • Up to two weeks paid vacation the first year
  • Accrued sick time
  • Closed on all major holidays
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