Regional Technical Manager
2 weeks ago
Permanent, full-time
Home-based but travelling over the Manchester region involved
To provide professional subsidence and surveying services in connection with domestic and commercial buildings insurance claims. To proactively manage own work efficiently and effectively to achieve business objectives and meet defined service level agreements (SLAs).
To visit damaged properties and assess technical and insurance aspects required to resolve insurance claims and to reinstate damaged buildings.
The role requires a willingness to travel within the UK and flexibility in working arrangements to meet business requirements.To understand, implement and comply with company procedures and policies, and actively promote the principle of treating customers fairly.
To liaise with clients, policyholders, local authorities, third parties, claims handlers and other work colleagues as required.To maintain and update accurate records on the company claims management IT system.
The role will be home based and the employee will be required to maintain a suitable home office environment.
There will be a requirement to attend local company offices from time to time. A company car will be provided and full driver's license is requiredTraining will be provided which will be specific and pertinent to the role but will require some knowledge, understanding and capability in the following areas:
Identifying causes of damage and construction defects, assessing repair requirements, scheduling necessary building repair works.
Investigation and resolution of subsidence and general perils insurance claims.
Instruction of temporary or emergency works to make damaged buildings safe.
Building pathology including asbestos and damp problems.
Understanding of buildings insurance policies and insurance law
Professional report writing and other general correspondence, including consultation reports.
Building construction and foundation systems.
Local Authority Planning & Building Regulations.
Administration of building contracts and related contract law.
Project management of building works onsite, valuing and authorising contractual payments and agreeing variations.
Experience of cost control and financial awareness.
Computer Literate – particularly MS Office Package
Civil Engineering, Structural Engineering, Building Surveying, or similar.
Understanding and recognition of Customer Service and Quality
Reports and accountable to:
Head of Subsidence and Surveying
The above information is not an exhaustive list and may change with the overall business objectives of the Company.
Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.
We are a multi award-winning specialist professional services and technology business.We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.
We're committed to equal opportunities and support applicants with disabilities.-
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