Customer Service Manager
1 week ago
Our company is looking for a Call Centre Manager to join our team in a permanent position. You will be responsible for overseeing the contact centre and 24/7 external service, focusing on the Social Housing/Repairs sector. This role requires managing a team, ensuring operational efficiency, providing training, handling escalations, and monitoring KPIs.
- Overall responsibility of the contact centre and 24/7 external service provided by third party.
- Ensuring that the Call centre IT suite and product is fully operational.
- Providing Training and mentoring to staff.
- Managing Call Centre mailboxes efficiently.
- Monthly team meetings and one-to-ones.
- Escalation of required calls and monthly call audits.
- Reporting and monitoring of statistics for client meetings.
- Ongoing service improvement reviews and trend monitoring.
- Relationship Management between operational teams and clients.
- Attendance at resident meetings/board as required.
- Understanding contractual and commercial aspects of the business.
- Participating in new bid interviews and mobilization of new contracts.
This role is ideal for an individual with previous experience in managing call centres, especially within the Housing sector.
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Customer Service Manager
3 weeks ago
Canterbury, Kent, United Kingdom Daniel Owen Ltd Full timeMonday - Friday Permanent position 32-38,000 per annum Office based 8am - 5pm Must have experience managing a team within a Social Housing/Repairs environment Main duties involve: Overall responsibility of the contact centre and 24/7 OOH external service provided by third Party. Ensuring that the Call centre IT suite and product is fully operational and...
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Customer Service Supervisor
3 weeks ago
Canterbury, Kent, United Kingdom Booker Group Full timeAbout the role This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the...
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Customer Service
1 week ago
Canterbury, Kent, United Kingdom Petershams Millinery Supplies Full timePetershams is dedicated to hat making supplies. Our customer base includes brides-to-be, theatrical costumiers, hobbyists and world class milliners. Twice awarded 'Best Shop' by Time Out Magazine, we aim to have the friendliest, most knowledgeable one-stop online hat supply shop Located in the outskirts of Canterbury, we are looking for a team of passionate,...
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Customer Service Agent
1 week ago
Canterbury, Kent, United Kingdom APCOA PARKING (UK) LTD Full timeThe Role:Customer Service Agent - Canterbury - £22,672 per annum - Full-time***Are you customer focused? Do you pride yourself on excellent people skills? Are you looking for a varied role where no two days are the same?If you answered yes to these questions, then we may have the role for youA position for a Customer Service Agent has arisen working with...
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Customer Service Advisor
1 week ago
Canterbury, Kent, United Kingdom APCOA PARKING (UK) LTD Full timeThe Role:Customer Service Advisor - £20,59- Canterbury - Full time - Permanent***Do you have customer service experience?Are you able to communicate with a variety of different people?Are you local to the Canterbury area?If you answered yes to these questions, then this may be the job for youWhat you'll do: You will also be responsible for processing...
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Customer Service Advisor
1 week ago
Canterbury, Kent, United Kingdom TN Recruits Full timeCustomer Service Advisor - Luxury Brand - Canterbury - £33,000Due to company expansion this is your unique opportunity to join a well-established, successful premium brand in CanterburyA popular and established British brand is looking for a customer service advisor to join their busy and successful team. You will be working with high quality and luxury...
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Customer Service Advisor
1 week ago
Canterbury, Kent, United Kingdom Morgan Jones Full timeCustomer Service AdvisorCanterbury, Kent19.6K plus OTEPermanentMonday to Friday 9am-5.30pmOur client, a large, competitive insurance provider in Canterbury, is currently looking to recruit Customer Service Advisor on a permanent basis.Duties of the Customer Service Advisor Supporting all areas of the business by ensuring that that all required and supporting...
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Customer Service Advisor
1 week ago
Canterbury, Kent, United Kingdom NFU Mutual Canterbury and Sittingbourne Full timeInsurance Sales AdvisorFull TimePermanent ContractLocation: CanterburyHours: Monday - Friday, 8.30am - 5pmIntroduction to NFU Mutual:NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance...
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Service & Safety Customer Assistant
1 week ago
Canterbury, Kent, United Kingdom M&S Full timeSummaryService and Safety AssistantAll the detailsKey Accountabilities and Measures Clearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible...
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Civica Customer Service Advisor
1 week ago
Canterbury, Kent, United Kingdom Canterbury City Council Full timeWorking for CivicaCivica works in partnership with Canterbury, Dover and Thanet Councils to provide services across East Kent. Civica is a 'can-do' organisation; honest about what we do and how we conduct ourselves - and always proud of our services and people. We strive for excellentand cost-effective service delivery.Customer Service Advisor Permanent full...
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Service Manager
1 week ago
Canterbury, Kent, United Kingdom Octane Recruitment Ltd Full timeService Manager VacancyLocation: CanterburyRef: OC13010Salary: up to £35,000 basic + Bonus OTE £60,000We are currently recruiting for an experienced Service Manager for our clients main dealer site in the Canterbury area.This is a superb opportunity for a Service Manager to work for a busy and well established main dealer site, working for a strong brand....
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Rural Customer Service Advisor
1 week ago
Canterbury, Kent, United Kingdom NFU Agency Full timeThe Role:Rural Customer Service AdvisorFull TimePermanent ContractLocation: CanterburyHours: Monday - Friday, 8.30am - 5pmIntroduction to NFU Mutual:NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully...
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Service & Safety Customer Assistant - Maybrook
4 weeks ago
Canterbury, Kent, United Kingdom MARKS&SPENCER Full timeKey Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store Flexible and trained to support other areas within the store...
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Customer Assistant
2 months ago
Canterbury, Kent, United Kingdom Marks and Spencer Full timeSummaryWork PatternEvenings 18:00-22:00All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store, but the closest Hub to you.All the detailsPurpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...
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Customer Assistant
4 weeks ago
Canterbury, Kent, United Kingdom Marks and Spencer Full timeSummaryWork PatternEvenings 18:00-22:00All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store, but the closest Hub to you.All the detailsPurpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...
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Customer Assistant
4 weeks ago
Canterbury, Kent, United Kingdom Marks and Spencer Full timeSummaryWeek 1Monday Thursday Friday Saturday Week 2 Sunday Tuesday Thursday Friday All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store, but the closest Hub to you.All the detailsPurpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers...
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Customer Assistant
2 months ago
Canterbury, Kent, United Kingdom Marks and Spencer Full timeSummaryWork Pattern Week 1Monday - 12:30-19:30Tuesday - 12:30-19:30 Friday - 12:00-18:30Saturday - 10:00-17:00Week 2Monday - 10:00-17:00Tuesday - 12:00-18:30Thursday - 12:30-19:30Friday - 13:00-19:30All the detailsPurpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...
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Customer Assistant
4 weeks ago
Canterbury, Kent, United Kingdom Marks and Spencer Full timeSummaryWork Pattern Week 1Monday - 12:30-19:30Tuesday - 12:30-19:30 Friday - 12:00-18:30Saturday - 10:00-17:00Week 2Monday - 10:00-17:00Tuesday - 12:00-18:30Thursday - 12:30-19:30Friday - 13:00-19:30All the detailsPurpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...
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Customer Assistant
4 weeks ago
Canterbury, Kent, United Kingdom Marks and Spencer Full timeSummaryThis job role involves working unsocial hours and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.Working Pattern 16 Hours Weekly - Early Morning04:30am -08:30amAll the detailsPurpose To deliver a great...
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Customer Assistant
2 months ago
Canterbury, Kent, United Kingdom Marks and Spencer Full timeSummaryThis job role involves working unsocial hours and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.Working Pattern 16 Hours Weekly - Early Morning04:30am -08:30amAll the detailsPurpose To deliver a great...