Reservations Agent

2 weeks ago


London, Greater London, United Kingdom COMO Metropolitan London Full time

COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one different to the other but sharing the same heart: a deep commitment to holistic wellness, exceptional nutrition-rich cuisine, and inspiring destinations that honour the spirit of place.

COMO Metropolitan London is an inner city property stripping back to the non-essential elements of a traditional hotel. The result is an urban retreat that is cool, accessible and sophisticated. COMO Metropolitan London is a 144 bedroom property with 19 private residences situated in the Heart of Mayfair.

What you will do:

  • To be fully conversant with the facilities, service and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales.
  • To provide a hospitable service to the standard laid down in the standards operating procedure (SOP) manual.
  • Be proactive and anticipate guest needs, to ensure all correspondence in connection with reservations and deal with accordingly.
  • Enter all required reservations information into the property management system, Opera, at the time of the booking.
  • Fully aware of all rooms types, all their facilities and locations. Able to offer an alternative (i.e. date, type of room) if cannot provide what guests require.
  • To work in accordance with the rooms and rate strategy, and ensure that all SOP comply with any revenue/finance audit.
  • To develop and maintain good working relationships with all departments in the hotels.
  • To show willingness to take on additional responsibilities when necessary.
Who you are:
  • Reservations Agent experience within a luxury hotel background
  • Excellent communicator and collaborator
  • A high level of organisational skills
  • Excellent spoken and written English
  • The Reservations Agent will possess great interpersonal skills and good energy

What we will offer you:

  • Competitive salary of £27,956 + Expected average annual service charge of £3,600
  • Employee rates for all COMO Hotels and Resorts properties worldwide
  • 3 complimentary nights stay in any COMO Hotel or Resort Worldwide
  • Employee discounts on Nobu London
  • Career development opportunities
  • A lucrative bonus for introducing someone to any COMO property
  • An exciting calendar of wellness and engagement activities
  • Access to free financial advice and
  • Access to an Employee assistance programme; offering support and advice
  • Free meals on duty
  • Free Uniform & laundry service
  • 28 paid holidays per year, increasing with service
  • NEST Auto-enrollment Pension
  • Company Sick Pay

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