Memorial Consultant

Memorial Consultant
**Permanent / Full
- time**
Monday to Friday from 8-5, 38.33 hours per week

Counties Crematorium, Northampton

£21,725.24 per annum
At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness, and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises, and vehicles so that we can ensure clients and their loved ones receive the highest standard of care.

Every day, we want to exceed our customers' expectations, we aim to do this by persistently delivering excellent client service through the continued dedication of our people.

The Counties Crematorium was opened and dedicated in July 1939 by the Lord Bishop of Peterborough. We are here to help you with whatever you would like for the funeral service. Our dedicated and caring staff treat every family with dignity and respect. At the service we will be there to help you every step of the way.
The Counties Crematorium is looking for a compassionate, dedicated individual to join our team as a Memorial Consultant.

Our values:

Professional, Compassion, Respect & Knowledge form the basis of all our interactions and recognising this, you will be giving back to families in a critical time, whilst ensuring that their loved ones are treated with the utmost respect and dignity.

Alongside a highly collaborative, supportive team, we will give you the room to stretch and develop within the industry.

With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also promote your progression.

Alongside this, Dignity Plc really believes in our people, so you will also have access to a wide range of Mental and Financial Well-being tools, access to financial support and a broad range of benefits.

What Will I Be Doing as A Memorial Consultant?

As a Memorial Consultant, you will ensure that all memorial enquiries and potential memorial requirements are handled to the highest standards of professionalism.

Other duties will include:

• Answer the telephone, dealing with memorial and Funeral Director's enquiries
• Meet with clients both during office hours to discuss their memorial requirements
• Arrange memorial orders, always ensuring that the client is well advised, informed of all options and accurately advised of costs by adhering to the company's policies and business objectives.
• If required, accompany the client to visit the completed memorials.
• Carry out administrative tasks relating to the processing of memorial agreements ensuring compliance with crematorium regulations
• Communicate with the administration staff to ensure that they have the appropriate documentation and are aware of any further enquiries or orders
• Maintaining and inputting accurate cremation records

What Do I Need?

• A passion for client/Customer service
• Calm under pressure
• Good administration skills.
• Proactive approach and willingness to communicate effectively with a range of people.
• Ability to successfully multitask and meet multiple deadlines.
• Excellent organisational skills and high attention to detail are essential
• Experience using Microsoft packages (Outlook, Word, and Excel)
• Presentable at all times, acting with professional conduct and showing empathy.

Advantageous:

• Previous experience in the industry, though this is not required, as full training will be provided.

What are the next steps?
Be one of the first to receive details on all our latest vacancies and register your preferences for job alerts here

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed and bold action to promote inclusion and belonging.

Job 4953

---