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Senior Insurance Division Operations Manager
4 months ago
Senior Insurance Division Operations Manager
Working for a Global Insurer in this pivotal role. You will need strong Technical and Operational skills. Having worked at a Senior level within the Insurance Markets
Description
- Lead, manage and direct service operations for the department.
- Support Senior Management by contributing to the formulation and execution of Global strategic objectives.
- Ensure compliance and internal governance within policies and procedures.
- Build sustainable network with Clients, Brokers, and Markets.
- Responsible for operational issues within direct area of responsibility.
- Direct all people related matters with Human Resources; including but not limited to recruiting, performance management, training, compensation, talent mapping, succession planning, status changes, etc.
- Provide direction and mentoring to Colleagues, Team Managers and across departments on internal governance and compliance on policies and procedures.
- Make decisions on complex, tactical and operational shortterm issues within direct area of responsibility.
- Participate in budget creation for the department; manage costs, working within budgetary/financial objectives for the department.
- Provide service process information for Request for Proposal (RFP) and sales opportunities.
- Maintain individual performance and development plans for direct reports with effective mentoring and performance feedback.
- Via Team Managers, maintain robust operational management discipline using Management Information metrics to achieve Service Level Agreements (SLAs).
- Perform other jobrelated duties as assigned.
- Supporting 30+ employees
- Act as a mentor and coach to develop team colleagues; build passion and commitment towards team, department, and organisational goals.
- Ability to inspire and motivate high performance within a Market facing environment and across the business. An excellent manager of people with the ability to lead and manage a highperformance team, displaying a positive and inspirational attitude.
- Proven Manager in their profession with strong ability to engage with Clients, Markets and Colleagues in a professional manner, establishing rapport to effectively access internal and external networks and relationships with Clients, Markets and Brokers.
- Demonstrated ability to work as part of a highperformance team. Attention to detail in completing assigned tasks.
- Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment.
- Successful management of workload; able to manage expectations of all Clients and Stakeholders.
- Able to challenge appropriately, supporting business cases with facts and information.
- Understanding of project management methodology, stakeholder management, and risk mitigation.
- Able to engage, influence and negotiate with Clients, Markets and Colleagues in a professional manner.
- Consistently provide guidance by mentoring and/or training Colleagues.
- Consistently deliver superior Client service.
- Strong ability to successfully manage workload considerate to varying demands to manage expectations of all Customers and Stakeholders.
- Proven track record with delivery of change, including but not limited to process and people impacts and process improvement to enhance the provision of service.
- Act as a role model by example, attitude and displaying of consistent behaviour committed to a 'can do' culture.
Hybrid working
If this position is of interest, then please submit your CV for consideration.
Alternatively contact Su Partridge FIRP for further information
The Recruiter Insurance Specialists are working as a Recruitment Agency
