Employee Relations Case Manager

2 weeks ago


Glasgow, Glasgow City, United Kingdom Anderson Knight Full time
Anderson Knight is recruiting an ER Case Manager (6-month FTC) for a priority client based in Glasgow.

As a leading organisation in their industry the Employee Relations Case Manager will play a critical role in managing and resolving employee relations issues.

The ideal candidate will have a strong background in handling complex ER cases. This role requires a proactive, solution-oriented individual who can navigate sensitive situations with professionalism and confidentiality.

Key Responsibilities:

  • Manage and resolve a wide range of employee relations issues, including disciplinary actions, grievances, performance management, and workplace disputes.
  • Conduct thorough investigations into employee complaints, ensuring compliance with company policies and legal requirements.
  • Provide expert advice and support to managers and employees on ER matters.
  • Maintain accurate and detailed records of ER cases, ensuring all documentation is up-to-date and compliant with legal standards.
  • Analyse trends and provide insights to senior management on recurring ER issues and recommend proactive measures.
  • Ensure consistent application of company policies and procedures across all cases.
  • Deliver training and education to managers and employees on ER best practices and policies

Qualifications:

  • Proven experience in employee relations, with a focus on managing complex ER cases.
  • Experience in a shared service centre environment is highly advantageous.
  • Strong knowledge of employment laws and regulations.
  • Excellent communication and interpersonal skills, with the ability to handle sensitive situations with tact and diplomacy.
  • Demonstrated problem-solving abilities and conflict resolution skills.
  • High level of integrity and the ability to maintain confidentiality.
  • Proficiency in Microsoft Office Suite and HR information systems


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