Weekend Support Assistant

1 week ago

Chelmsford, Essex, United Kingdom CHESS Homeless Full time

Job description

Job Purpose

  • To be the first point of contact for all telephone calls and guests on arrival at Hodgkinson House.
  • To assist in practical aspects of the running of the property over the weekend
  • Handle service user enquiries and requests in Hodgkinson House and move on properties, referring to the onduty support worker as necessary.
  • Answering telephone calls and responding to enquiries
  • To assist with Administrative tasks

Areas of responsibility:

  • To ensure service users receive a welcoming, supportive and positive experience whilst accessing CHESS services.
  • As the first point of contact, you will greet all visitors and then refer them accordingly.
  • To work alongside the Support team members and other staff in delivering an excellent service to service users whilst at Hodgkinson House and in the moveon properties.
  • To ensure rooms are ready, including cleaning and disposing of previous residents' belongings, if appropriate.
  • To log service users in and out of the facility, keeping the fire register up to date.
  • To ensure Hodgkinson House is kept to a high level of cleanliness, assisting with regular sanitisation routines.
  • To assess service users on entry to the facility.
  • To take in donations and store them safely.
  • Put in laundry and undertake other practical duties
  • Make up food parcels for service users and move on bags as required.
  • Maintain a good level of health and safety in the facilities.
  • To support the work of the Fundraising team as required in promoting CHESS's services to the local community, press and media agencies and attending events wherever possible.
  • To undertake learning and development activities as appropriate.
  • To support and promote diversity and equality of opportunity in the workplace.
  • To work alongside volunteers as necessary.
  • Assisting with gathering and recording referrals for the service.
  • To assist with the collation and recording of client surveys and forms, uploading them to the data storage systems as necessary.
  • To receive and store deliveries and donations

Person Specification

Behavioural Competencies

  • A proactive, solutionfocused attitude
  • Selfmotivated and selfdisciplined
  • Tenacity and an innovative attitude
  • Must have good interpersonal/communication skills
  • To be able to represent the Charity and its Ethos in the community
  • Able to deal with challenging behaviour in a calm manner

Experience, Education and Training
Essential

  • Excellent, clear communication skills face to face and on the phone.
  • Ability to manage difficult situations, and deal with them calmly, efficiently, and effectively.
  • Competent IT skills, able to confidently navigate Word, Excel, Outlook and a willingness to learn new systems.
  • Experience of working face to face with vulnerable people.
  • Selfmotivated with the confidence to work alone, but also able to work cooperatively and flexibly within a team environment.
  • Willingness to undertake any further training necessary to further your knowledge and become more effective in your role.
  • Physically able to lift
Desirable

  • Previous charity experience
  • Awareness of the principles of safeguarding vulnerable adults
  • Flexible in working hours according to the needs of the service
This job description is not exhaustive, and you may be required to perform other tasks as required.

Other requirements for the role:

Job Type:
Permanent contract

Salary:
£10.42 per hour

Benefits:

  • Onsite parking
  • Wellness programmes

Schedule:

  • Weekends only

Expected start date:

ASAP

Job Type:
Temporary contract

Contract length: 6 months

Salary:
£10.42 per hour

Benefits:

  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • Weekends only

Work Location:
In person

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