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Customer Support

3 months ago

Leeds, Leeds, United Kingdom Sayjo Recruitment Ltd Full time

Customer Support / Sales Administrator - Circa £25,000 Dependant on Experience
Sayjo Recruitment Ltd are acting on behalf of a client to recruit an experienced Customer Support/Sales Administrator.

Our client is a well-established, rapidly growing business. They're looking to grow their customer team to support their continued success.

Key Objectives and Responsibilities

  • Be responsible for the Office Pod sales orders, checking placed order details and inputting onto the system and replying to any questions
  • Ensure that all documentation and processes are completed within the set timeframes and accurately cross checked
  • Work closely with your team members maintaining an excellent relationship with installation engineers
  • Maintain delivery loading schedules
  • Book external transport in line with installation (checking vehicle size, loading bay size)
  • Creating bills of materials for any snagging works on site
  • Raise any remedial/back orders on to the system and ensure these are followed up quickly and efficiently whilst always liaising with the customer
  • Liaise with all drivers, ensure that all paperwork relating to any deliveries and installation are accurate and complete to ensure smooth running of installation
  • Provide holiday cover for the Customer Support/Sales Admin Team
  • Any other Ad Hoc duties

Skills & Experience

  • Experience of working in a busy office
  • Need a good understanding of bills of materials and supply chain
  • Good communication with site installation engineers
  • Delivering first class customer service.
  • Proficient in MS Packages (Word, Outlook, Excel etc)
  • Attention to detail
  • Building relationships both internally and externally
  • Have a proactive and enthusiastic approach to work looking to overcome problems and ensure effective solutions

Hours of Work: 8.30am to 5.00pm, Monday to Friday

What You'll Get

  • Up to 31 days annual leave (including bank Holidays)
  • Company Pension
  • Workwear (company fleece jackets)
This is a great opportunity to work for a growing business, with a fabulous team of people.

Job Types:
Full-time, Permanent

Salary:
£25,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location:
One location

Reference ID:
SJREC00966