Senior Manager

• Full-time
• Office Location: Liverpool

Evelyn Partners is the UK's leading integrated wealth management and professional services group,with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses.

We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves access to good advice, regardless of where they're at in their financial journey.

An exceptional track record of growth and innovation is driven by our core values of: Personal, offering advice based on a true understanding of what matters to our clients; Partnership , working with our clients in a joined-up, collaborative way; and Performance , demonstrating a breadth and depth of advice expertise to deliver first-class results.

Read more about us and available career opportunities here:

To perform oversight of the Managerial duties being undertaken by the Operations Manager associated with your relevant teams/functions. Provide assistance and support to the relevant Head Of and deputise where required. Undertake the relevant duties associated with your business area and carry out all tasks to a high standard, ensuring work is completed accurately and on time. Ensure you and your team are adhering to all controls, regulatory guidelines and procedures that affect the business area.

Key Responsibilities

• Take responsibility for oversight of a team always ensuring that:
• All team tasks are documented and completed to deadline and that reconciling items are resolved within appropriate timescales (MIR).
• Appropriate action is taken to rectify errors or omissions and that any anomalies are escalated in a timely fashion.
• Procedures, controls and training are reviewed following any risk event to mitigate.
• Provide technical advice to assist in resolving complex issues or queries which arise within the team.
• Support the Head of Department in ensuring that systems, processes and controls are in place and are fit for purpose.
• Support the Head of Department in the implementation of group wide projects and initiatives.
• Support senior management in ensuring that team procedures are documented, periodically reviewed and updated.
• Work with the Head of Department to review business initiatives, policies and products from an operational perspective to ensure that they are fully supportable.
• Contribute to the change management programme relevant to their area and actively manages the development and delivery of changes to operational and systems infrastructure.
• Review the risk and controls matrix in line with group policy and implement any required changes in the team.
• Prepare accurate and comprehensive management information within the timescales agreed.
• Training Needs Analysis updated and individual to ensure appropriate knowledge & skill spread across the team.
• Regularly complete Training Needs Analysis of team members to ensure they have the required skill and knowledge to perform their role.
• Appropriate Management Information Report, Key Performance Indicators, Key Risk Indicators (KRI) in place and updated by due dates.
• Ensure that all dealings with internal / external clients are conducted professionally and that requests are dealt with in a timely and effective manner and takes responsibility to resolve.
• Actively seek to improve operational capabilities of the team with a view to achieving servicing efficiencies.
• Promote knowledge sharing and a unified approach within the team in order to improve the level of service provision.
• Lead by example displaying strong values and beliefs and a commitment to encouraging individuals to put the client at the front of everything that they do.
• Complete regular assessments of individuals and provides regular feedback to them on their performance and behaviours, recognising both strengths and areas for development and providing appropriate training, coaching and support.
• Ensure that knowledge of direct reports is kept up to date and that industry, regulatory and internal changes are appropriately communicated.
• Ensure that any underperformance or conduct issues are dealt with and that senior management and HR are involved as appropriate.

Key Skills and Experience

• Significant Operations experience gained within financial services or an outsourced provider.
• Demonstrable and practical knowledge of the regulatory environment relating to investment management and in particular settlement operations.
• Experience of managing a team and its individual members, including delivering effective appraisals, performance management, etc.
• Working knowledge of Microsoft Office packages, in particular Word and Excel.

Professional Qualifications and Education

• Relevant level 3 FCA recognised professional qualification e.g. CISI Investment Operations Certificate – required.

Operations Management

• Takes responsibility for oversight of the team ensuring that
• All team tasks are documented and completed to deadline and that reconciling items are resolved within appropriate timescales
• Appropriate action is taken to rectify errors or omissions and that any anomalies are escalated in a timely fashion & procedures implemented to address further issues
• Provides technical advice to assist in resolving complex issues or queries which arise within the team
• Acts as an alternate contact for the department on Group wide projects and initiatives
• Supports senior management in ensuring that systems, processes and controls are in place and are fit for purpose
• Supports senior management in ensuring that team procedures are documented, periodically reviewed and updated Works with senior management to review business initiatives, policies and products from an operational perspective to ensure that they are fully supportable
• Provides technical assistance to the change management programme relevant to their area and actively manages the development and delivery of changes to operational and systems infrastructure
• Prepares accurate and comprehensive management information within the timescales agreed
• Training Needs Analysis updated and individual to ensure appropriate knowledge & skill spread across the team
• Appropriate MIR, KPI, Key Risk Register (KRI) in place and updated by due dates
  • All people resourcing requirements are identified with recruitment completed in an efficient manner
• Ensures that all dealing with internal / external clients are conducted professionally and that requests are dealt with in a timely and effective manner and takes responsibility to resolve.
• Actively seeks to improve operational capabilities of the team with a view to achieving servicing efficiencies.
• Promotes knowledge sharing and a unified approach within the team in order to improve the level of service provision.

Business Development

• Proficient at identifying opportunities to develop and broaden the team's service offering.
• Able to build relationships with third party providers providing them with clear and accurate information (where appropriate).

Business Strategy

• Able to explain the divisional strategy, demonstrating how business should be conducted to achieve the desired goals.
• Contributes to the achievement of the divisional strategy.

Regulatory

• Ensures that fair treatment of clients is at the forefront of all activities within the division
• Ensures that all interactions with clients and third parties are conducted in an open and transparent manner
• Demonstrates a thorough understanding of the regulatory framework and specifically, but not exclusively, the ability to apply the regulation pertaining to:
• Financial Crime / Market Abuse
• Client Money and Assets
• Conflicts of Interest
  • Treating Customers Fairly / Conduct Risk
• Data Protection and Information Security
• Principles for Businesses including Consumer Duty
• Complaints Handling
• Conduct of Business Sourcebook [COBS] (including Know Your Client, Suitability, etc)

Continuous Professional Development

• Ensures that knowledge and skills are maintained and developed in line with industry, regulatory and internal requirements by undertaking regular and appropriate CPD in order to reach their full potential (for the wider benefit of the Group).
• Regularly and comprehensively logs CPD undertaken.
• Actively contributes to the performance and development of colleagues. Key Competencies

Supervision

• Leads by example displaying strong values and beliefs and a commitment to encouraging individuals to operate within clearly defined ethical boundaries and put the client at the front of everything that they do.
• Completes regular assessments of individuals and provides regular feedback to them on their performance and behaviours, recognising both strengths and areas for development and providing appropriate training, coaching and support.
• Ensures that knowledge of their direct reports is kept up to date and that industry, regulatory and internal changes are appropriately communicated.
• Ensures that any underperformance or conduct issues are dealt with fairly, consistently and promptly ensuring that clients and other team members are not disadvantaged and that senior management and HR are involved as appropriate.
• Ensures that strict criteria are applied when recruiting and that the training needs for new recruits are comprehensively evaluated and appropriate interventions provided.
• Ensures their direct reports comply with the Group's Conduct Risk policy.
  • Owns and proactively promotes Training and Competence with direct reports, delivers the activities expected of them from the Training and Competence scheme and accurately and appropriately applies the policy and procedures detailed within the Training and Competence scheme.
• Demonstrates an awareness of the tools, policies and procedures used to identify risks and issues in relation to the division's business strategy, its clients and other internal risks, actively escalating identified risks and issues to Central Risk Management.
• Demonstrates a strong understanding of the risks to clients within their operation and how these will be mitigated.
• Ensures relevant people have a clear understanding of risk policies and procedures and the importance of putting them into practice.
• Ensures all material risks and issues are reported.
• Demonstrates a comprehensive understanding and application of the Group's Conduct Risk Framework ie. how the conduct risk framework is applied and used to manage risks pertaining to client / counterparty detriment and the integrity of the market because of inappropriate systems / processes and / or judgement by staff in the execution of the group's business.

Business Leadership

• Promotes an environment where good performance and behaviour is openly acknowledged.
• Sets own plans and priorities which are consistent with the Group's purpose, vision and values and contributes to that of the team/department.
• Demonstrates a full understanding of the roles and accountabilities of the management framework of the division.

Knowledge Management, Administration and Record Keeping

• Manages records and data appropriately in line with Group policy.
• Conversant with Management Information available to them, using it to identify risks, issues, opportunities and trends.
• Where appropriate, proficient in the use of all relevant internal and external systems and information feeds.
• Aware of and proficient in the use of research services and resources available.
• Applies effectively and consistently the department's decision making and escalation processes.
• Understands the operating structure of the division and is fully conversant with the roles and responsibilities of the departmental management team.
• Operates in accordance with the division's policies and procedures manuals.
• Ensures comprehensive client records are kept and that these are accurate and up to date at all times.

As a colleague here at Evelyn Partners, you will have access to benefits that include:

• Private medical insurance
• Life assurance
• Pension contribution
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

We are proud to value the differences that a diverse workforce brings, representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and we're delivering multiple diversity, equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues, regardless of identity, background, or circumstance, feel respected as individuals and feel that they can achieve their full potential and work in a safe, supportive, and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.