![Saunders Scott](https://media.trabajo.org/img/noimg.jpg)
Information Technology Support Specialist
1 week ago
The Role
The candidate will require an extensive 2nd/3rd line skill set with patching experience and will play a crucial role in maintaining and enhancing our IT infrastructure, ensuring optimal performance and reliability, helping client grow into a first-class operational hub serving the defence and security industry.
As 24x7 operations is new to client the successful candidate will join a phased approach to supporting our services and helping us create our 24x7 function.
The candidate will join a working day shift moving into weekend support onto a full 24x7 rota; the established rota will run as a 12-hour shift, working 4 days on 4 days off.
Role Responsibilities
Key responsibilities include but are not limited to:
Incident Management:
- Respond to and resolve complex incidents.
- Provide efficient and timely solutions to maintain high service levels.
- Manage P1 communications and technical incident calls if required.
Patch Management:
- Regularly test and patch systems and software to ensure security and functionality. This includes scheduled maintenance and ad-hoc tasks.
Monitoring and Troubleshooting:
- Monitor system performance and troubleshoot any issues that arise. This may involve working with various technologies and platforms.
Documentation:
- Accurately document all actions taken, including incident resolution, system changes, updates, and detailed reports on testing activities.
Communication:
- Maintain effective communication with team members, Shift lead and manage internal and external incident comms.
Continuous Improvement:
- Contribute to the continuous improvement of our processes and services.
- Stay updated with the latest technologies and best practices in the field.
Working Hours:
This position will initially operate during standard day hours as part of our preparatory phase for 24x7 operations.
Flexibility to transition to shift work, including nights and weekends, will be required as we move to round-the-clock operations later in the year.
Education And Experience Requirements
As the 24/7 Support Engineer you will have:
- The successful Engineer will need to possess 3 years' experience within IT Support, ideally covering 2nd line and some 3rd Line duties.
- ITIL V3/4 Foundation or above.
- Ideally, you will have some form of IT qualification, either BTEC, A Level's, HND/HNC or Degree. Any IT certifications will enhance your application.
- Ability to work autonomously under your own initiative.
- To succeed within this role, you will need to be a good communicator and be able to convey technical issues to non-technical users.
- A commitment to continually developing technical skills.
- Initiative and pro-activity matched by an ability to be a strong member of a team.
- Experience of managed service environments, with an awareness of ITIL best practice.
- Experience of build, test, and implementation of systems, along with 3rd line operational support.
- Effective communication skills with the ability to influence and negotiate both internally and externally.
- Willingness to work flexibly in response to changing organisational requirements.
UK Security Check (SC) clearance is required for this position. Candidates must possess or be eligible to obtain SC clearance, with a view to obtaining UK Developed Vetting (DV) clearance as required.
-
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Saunders Scott Full timeJob DescriptionAs a Senior IT Infrastructure engineer, you will play a pivotal role in the build, configuration and deployment of bespoke communications solutions. With a focus on security and best practice, you will work within a small team of highly skilled and knowledgeable engineers to deliver quality solutions to our customers and support the ongoing...
-
IT Support Specialist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Akkodis Full timeIT Support Specialist - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you...
-
Information Reporting Specialist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeThis is a highly technical SQL-Server / Power BI report developer role, supporting the management information requirements of the informatics customers.Application of data presentation, mapping, visualisations and 'story telling' skills to design, develop and implement creative reports in ways which are universally understandable or easy to interpret and...
-
Channel Support Specialist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeChannel Support Specialist:Location: Hybrid - 4 days a week in the Stoke OfficeSalary: Excellent basic salary plus bonus and Vodafone benefitsWorking Hours: Full time 37.5 hours per week - Monday - Sunday - Hours between 7am -9pmAt Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows...
-
Support Worker
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Wellgate Support Full timeWe have an excellent career opportunity for you With an excellent base rate of £11.44 per hour.We are looking for Support Workers to join our team here at Wellgate Support based in Trent Vale, Stoke-on-Trent .Are you kind? Compassionate? A people person? Love making a difference in people's lives? Then this is the perfect role for YOU.Contract:...
-
Access to Information Officer
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full timeThe post holder will be responsible for processing Subject Access Requests (SARs) in line with the requirements of the Data Protection Act (DPA) 2018, Health Records Act (HRA) 1990, for processing Freedom of Information requests in line with the requirements of the Freedom of Information Act (FOI) 2000, and for processing requests made under the...
-
Technology Support Assistant
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom RSM UK Full timeAbout the company and departmentThe RSM Outsourcing team is one of the fastest growing service lines within the UK firm, generating annuity clients for the outsourcing practice which are pivotal to the development of wider relationships across the firm. The outsourcing team delivers a widespectrum of services - from bookkeeping and management reporting for...
-
Technology Support Assistant
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom RSM UK Full timeAbout the company and departmentThe RSM Outsourcing team is one of the fastest growing service lines within the UK firm, generating annuity clients for the outsourcing practice which are pivotal to the development of wider relationships across the firm. The outsourcing team delivers a wide spectrum of services - from bookkeeping and management reporting for...
-
2nd Line Support Engineer
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Akkodis Full time2nd Line Support Engineer (VIP Support) Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support...
-
Specialist Clinical Pharmacist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospital of North Midlands NHS Trust Full timeAs one of our many rotational specialist clinical pharmacist, band 7 you will be part of a large, friendly and supportive team dedicated to excellent patient care and staff development. The Clinical Pharmacy team includes numerous experienced, advanced specialists who support and nurture the junior pharmacists to learn and develop the clinical knowledge,...
-
Senior Technical Support Specialist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom GivEnergy Full time £30,000Job Description Senior Technical Support Specialist (Renewable Energy Systems) GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday – Friday, with shift times falling between 8:30am – 7pm (with some flexibility for out of hours cover on a rota basis)Salary: £30k+ pa DOE and qualification...
-
Healthcare Support Worker
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full timeThe Edward Myers Unit (EMU) is currently a 12 bedded specialist inpatient service, delivering drug and alcohol detoxification and treatment. It is part of North Staffordshire Combined Healthcare NHS Trust (NSCHT) Specialist Directorate and as such, is one of only 6 NHS Trusts across the country, who deliver Medically Managed Inpatient Treatment within the...
-
Stoke-on-Trent, Stoke-on-Trent, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full timeThis is a fantastic opportunity to join the award-winning communications team at NHS Midlands and Lancashire CSU, who are working in collaboration with AGEM CSU. We are a 90-strong communications and engagement team, our services include everything from public relations, engagement and consultation to design, digital and campaigns.As a Campaigns, Digital and...
-
Head of Technology Deployment
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Birches Head Academy Full timeHEAD OF TECHNOLOGY Required to start September 2024 / January 2025 Permanent, Full Time Birches Head Academy is part of the Frank Field Education Trust and we work collaboratively with others in our FFET family, allowing our students and staff many opportunities to develop.This is embodied in the FFET vision: ' Social Justice through Excellence in...
-
Specialist Orthodontist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Medmatch Full timeAn excellent Dental position has just become available near Stoke-on-Trent for a Specialist Orthodontist About the role:Part-Time role – 1 day per week50% on Private work completedVery Experienced DWSI or Specialist on Register + Private OnlyLots of referrals + Inherited list + High demand for Ortho TreatmentsDedicated TCO support at the practiceASAP start...
-
Deployment Specialist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom NHS Supply Chain Full timeJob Title: Deployment Specialist – Stoke-on-Trent Location: Field Based Type: Fixed Term - 18 months Job Ref: 767 Salary: £32,045 potential to rise to £37,700 over 3 years We have an exciting opportunity within NHS Supply Chain for a Deployment Specialist to join our new In-Hospital Services team . As Deployment Specialist, you will be supporting...
-
Workforce Planning and Information Lead
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare Trust Full timeResearch and gather information regarding workforce planning and development initiatives, liaising with colleagues across the region. Provide and interpret regular management information and intelligence to managers within the trust. Governance Systems Use, develop and introduce a range of workforce reporting tools and databases (including ESR) to support...
-
Purchasing Specialist
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Fuchs Lubricants Full timeWelcome to the FUCHS Group, the world's number one independent manufacturer of lubricants and related specialties. As a global company with roots in Germany, we expand the possibilities of whole industries, such as the automotive and aerospace sectors. Almost 6,000 employees look closer, dig deeper and think further to create innovations and develop markets....
-
Learning Support Assistant
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Randstad Staffing Full timeAre you looking for a local opportunity in a supportive community school? Do you want to work in a school that prides itself on delivering an accessible education for all their pupils? Do you want to be part of a passionate and engaging team? If yes was your answer then this is the school for you This school is Outstanding and is number 1 in the local...
-
Specialist Notetaker
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Staffordshire County Council Full timeJob IntroductionDo you like writing or typing? Do you have experience of taking your own notes in education or work?If so, we want to appoint Specialist Notetakers (manual and electronic) to work within the ASSIST team, providing notetaking support for students with hearing or vision loss, mainly in the North of Staffordshire in higher education...