Customer Services Coordinator

7 days ago


Felixstowe, Suffolk, United Kingdom A & S Recruitment Full time

The new Customer Service Coordinator will act as a focal point for all customer service enquiries, specifically managing exceptions throughout the shipment cycle.

Working in close communication with Sales, Operations & various other departments, they will facilitate any changes requested by the customer where possible and communicate any initiated changes proactively.


Key Responsibilities:
On-boarding new customers, ensuring to handle business smoothly
Making requested changes to existing bookings & advising of any associated costs
Engaging with customers regarding changes in booking pattern
Identifying appropriate solutions in the face of disruption wherever possible, and appeasing customer complaints
Implementing strategic directions, such as introducing new online tools or promoting new services to customers

Requirements:

Excellent written and verbal communication
Ability to work as part of a close team, and independently
A positive, can-do attitude & a personable manner
Willingness to accept challenges & seek solutions
Ability to work well in a fast-paced environment
IT literacy; ideally familiar with Microsoft suite

Benefits:

All staff receive the below benefits:
Discretionary Bonus
Private Health Insurance
Private Pension Scheme with contributions set at 3% for employee and 6% employers increasing to 7.5% after 5 years and 10% after 10 years
Life Assurance - 4 x annual salary
Income Protection Insurance
Reduced Priced Canteen onsite
Free Parking
25 days annual leave increasing to 30 days, plus bank holidays

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