Aftersales Administrator

Pineapple Contracts opened their doors for the first time in 1975. A family run company, started by William Hathorn, Pineapple began making pine furniture for the retail market and traded as, 'Pine Productions'.

In 1987, Pine Productions moved their focus to the healthcare furniture market, having identified a demand for strong, safe and durable healthcare furniture which avoided the 'institutional' appearance, common at that time. With a new direction, a new name was required and we became simply 'Pineapple'.

Pineapple, now a global company with headquarters in Kent (UK), have offices in France, Germany and the USA, still runs by its original ethos.

JOB TITLE: Aftersales Administrator – Contract

REPORTS TO: QC & Compliance

LOCATION: Aylesford, Kent

WORKING HOURS: 8.00am – 4.30pm, Office based

We are seeking a highly skilled and experienced Administrator to join our Aftersales team and support the department. In this role, you will be responsible for maintaining and enhancing customer relationships by understanding their needs and consistently exceeding their expectations. This will start as a contract but has the potential to be extended and even made permanment.

Requirements

• Managing the Aftersales inbox, ensuring all incoming enquiries from customers are managed.
• Liasing with clients and answering lead time queries.
• Entering orders into the 123 system accurately, liaising with any teams to gather relevant information.
• Follow up with clients or other teams within the business for any outstanding detail holding orders back such as upholstery choices/official purchase orders/amended purchase orders.
• Creating new part requests / completing orders in 123 once received
• Dealing with amendments to orders.
• Managing customers' expectations and updating any delays to orders.
• Liaising with Purchasing for fabric, parts and raising works orders.
• Working closely with the Workshop/Despatch department.
• Taking incoming calls from customers and suppliers.
• Ensuring all paperwork and dates on the order processing system are kept up to date.
• Problem solving and providing solutions for any customer complaints, queries or delays.
• Providing accurate updates to customers in relation to their order status.
• Challenge our processes and always think of ways to improve them.

EXPERIENCE/REQUIREMENTS:

• Excellent Administrative skills with competent use of Microsoft Office (mainly Outlook and Excel)
• Previous experience working in an Administrative/Customer Support position.
• Self-motivated and organised with excellent attention to detail and can-do attitude
• Ability to prioritise urgent and important work over non urgent or important tasks.
• Must be passionate about the brand, be flexible and have a positive can-do attitude.

· Confident, approachable and happy to turn your hand to anything required

• Excellent written and verbal communication skills
• Embodies our company people values:
  • Teamwork
  • Committed
  • Ownership
  • Positive
  • Responsive

Benefits

• Competitive pay
• Pension scheme
• Healthcare Cash Plan
• 23 days annual leave + UK bank holidays
• Extra day's leave for your birthday
• On joining we'll plant a tree in your honour
• Regular team socials and events
• Monthly pizza Friday
• Fruit and snacks are provided daily
• Employee referrals bonus scheme
• Recognition of excellence/Employee rewards schemes
• Company volunteering day
• Annual pay reviews
• High quality office environment
• Sustainability focused business
• Free onsite parking / walking distance from train station

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.

Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple