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Supervisor -

3 months ago

Liverpool, Liverpool, United Kingdom Cricket Full time
Company Description

Cricket is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.


Liverpool's ultimate luxury retailer since 1991,
Cricket offers a wide range of women's, men's and children's fashion alongside bags, shoes and accessories.


To continue our growth and expansion we now require a truly exceptional, driven and proven Supervisor to join our team.


Job Description:

The opportunity.

As a Supervisor, you will offer an exceptional level of one-to-one service to our customers, using excellent product and brand knowledge to inspire customers and exceed their expectations. You will possess a real passion for brands and for delivering a world class client experience. You will ensure brand standards are delivered and ensure all operational tasks are completed. This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount. You will receive ongoing training, coaching and support with many opportunities to progress.

The responsibility.

  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in luxury brands
  • Confident making recommendations to customers to achieve sales and targets
  • Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
  • Passionate about the industry and trends
  • Proactively engage with clients to develop customer loyalty
  • Contact clients with information on new ranges, products and instore events
  • Maintain high standards of visual presentation in stores
  • Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
  • Support with stock counts and other operational duties
  • Be a Brand Expert through positive promotion of product and company image at all times
  • Lead by example to support and coach the sales team
  • Support the store management team
  • Develop strong relationships with brand representatives
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values

Qualifications:

The person.
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

  • Experince in a fashion based retail environment
  • 3 years+ management experience
  • Demonstrates a high level of personal energy
  • Confident, assertive and personable
  • Positive and enthusiastic with a can do attitude
  • Great communication skills
  • Selfdriven to upskill and learn
  • Resilient and resourceful
  • A natural coach and leader
Additional Information

The Rewards:

  • 28 days holiday a year inclusive of bank holidays
  • 20% Staff Discount across all Frasers group Stores
  • 50% in store uniform discount
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Commission led bonuses across a wide range of products
  • Long Service awards
  • Discounted Gym membership
  • Cycle to work scheme