![The Royal Wolverhampton NHS Trust](https://media.trabajo.org/img/noimg.jpg)
Patient Access Clerk
7 days ago
Job summary
We are looking to appoint a Patient Access Clerk to support the Call Centre.
The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input information, as well as possessing a mature outlook when dealing with sensitive and confidential issues. You must be flexible and be able to cover in the absence of colleagues.
Main duties of the job
To undertake various administrative duties associated with the custody and use of Health Records aswell as those associated with a patient's admission and/or attendance to the Trust, as outlined in thePatient Access Policy (OP39)
It is expected that staff will undertake duties relating to any aspect of service provided by the Patient Access Services Team.
It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits.
To ensure patient confidentiality is maintained at all times.
About us
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Job descriptionJob responsibilities
To be responsible for the accurate in-put, up-date and amendment of patient related information onto the computerised Patient Administration System (PAS), departmental Electronic Referral System (ERS)
To process all incoming referral letters in accordance with Trust policy, ensuring accurate input onto the Hospital PAS system and book outpatient appointments within agreed Trust targets.
To accurately record reasons for patient cancellations/change of appointments, including re-booking appointments as requested.
To be responsible for the booking of interpreters for patient clinic appointments as requested.
To take necessary action to book, cancel or change appointments on the PAS.
To be responsible for ensuring the daily unfilled slot report is dealt with and new/review patient slots are utilised and filled at short notice.
To raise any foreseeable capacity issues where patient slots are not available to your line managers
To prepare case notes/paperlite packs for all attendances ensuring they comply with the Standard Order of Case Notes, and to ensure X-ray and investigation proformas relevant to each attendance areavailable.
To ensure all patient referrals are available for clinic ether electronically or in paper form for those areas where noteless working has not be adopted.
To amalgamate case notes where more than one record exists and to ensure that all Casenotes are filed in the recognised format
To provide a patient focused reception service, ensuring that the service is efficient and welcoming.
To update demographic details on PAS for each attendance in clinic and ask questions in line with the Data Quality Standards within the Health Records Policy - OP7
To make appointments, place on OWL and discharge patients where necessary using PAS
To update Referral ToTreatment (RTT) pathways for all pathways open and ensure all patients are either marked as attended or DNA on each clinic.
To arrange transport for patients as required.
To accurately input and update all patients related information onto the computerised Patient Administration System.
To ensure that the 18 week RTT pathways are opened and closed appropriately.
To be aware of, and adhere to all Trust & Local policies and procedures with regard to confidentiality, ensuring that all information handled within the department is dealt with to the highest standards ofconfidentiality and security, and to respond in a professional & sensitive manner when dealing with confidential issues.
To be familiar and comply with all Divisional and Trust policies, procedures and practices.
To take part in the annual appraisal system.
To cover in the absence of colleagues as required.
To undertake mandatory training sessions and undergo training as deemed appropriate by your line Managers as and when required.
To assist with the training of newly recruited Patient Access staff, including an introduction into working practices and procedures.
To participate on the Bank Holiday Rota if required
To be aware of, and comply with Health & Safety, Fire Regulations and to report accidents / untoward incidents / hazards to the Team Leader / Manager
To have a duty of care and keep the department tidy
To be aware of the security arrangements in your own working area and to be responsible for the security/distribution of any keys or fobs held in the department.
To ensure data quality & departmental standards are maintained & kept up to date at all times
Person SpecificationQualifications
Essential
GCSE (or equivalent) in four subjects, one to be English Good standard of educationExperience
Essential
Experience in clerical post-
Patient Access Clerk
1 week ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeWe are looking to appoint 2 Patient Access Clerk.1 x 16 hours per week1 x 25 hours per weekThe post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You must...
-
Evening Patient Access Clerk
7 days ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeWe are looking to appoint 3 Part-time Evening Patient Access ClerksMonday - Friday5:00pm - 3.00pmThe post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You...
-
Patient Access Clerk
1 week ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeTo be responsible for the accurate in-put, up-date and amendment of patient related information onto the computerised Patient Administration System (PAS), departmental Electronic Referral System (ERS) To process all incoming referral letters in accordance with Trust policy, ensuring accurate input onto the Hospital PAS system and book outpatient appointments...
-
Patient Access Clerk
7 days ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time1x Post 30 hoursMonday - Thursday , 2x 15 min unpaid breaks 1x 30min unpaid break.
-
Ward Clerk
7 days ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeAn opportunity has arisen for a dynamic Ward Clerk to join the Children's Ward and Paediatric Assessment Unit. We are seeking an individual who is enthusiastic, hardworking, efficient, approachable, and ultimately committed to providing high standards of clerical support. You must have excellent communication skills and be computer literate, have good time...
-
Ward Clerk
1 week ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeTo provide an efficient, courteous and helpful reception service to patients, their families and other Professionals when they contact the Ward. to undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with each patient's journey.An opportunity has...
-
Receptionist / Ward Clerk
7 days ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time15hrs per weekWednesday min break) on main receptionFriday min break) on TriageWe are looking to appoint a Receptionist / Ward Clerk within Women and Neonatal services based at New Cross Hospital to cover in all other areas within the unit Maternity / Neonates.The posts will undertake various clerical / reception and appointment duties in connection with the...
-
Outpatient Support Clerk
7 days ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeThe job holder will be required to utilise effective time management skills to undertake a variety of duties associated with supporting the appointments team at the GEM Centre. Using time management skills, the job holder will proactively utilise a range of IT systems to undertake administrative duties associated with patient attendance at Outpatient...
-
Ward Clerk
7 days ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeTo undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a patients journey, as outlined in the Patient Access Policy. It is expected that staff will undertake clerical duties relating to any aspect of the service It is expected that staff...
-
Purchase Ledger Clerk
1 week ago
Wolverhampton, Wolverhampton, United Kingdom GSF Car Parts Limited Full timeAbout The Role We are looking for a Purchase Ledger Clerk to join the fast-paced finance team. As the Purchase Ledger Clerk, you will provide support to the Head of Accounts Payable Team, deal with any escalations and ensure payments are processed in a timely manner. Main duties include: Match and process high volumes of Stock invoices with purchase...
-
Trust Dental Fellow
7 days ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeClinical duties of the Trust Dental Surgeon (Core level): Attendance at Day Surgery and In-Patient theatre operating lists Assistance in the operating theatre Attendance at Minor Oral Surgery local anaesthetic operating sessions Attendance at OMFS outpatient clinics (there is also scope for trainees to attend Orthodontic clinics according to their individual...
-
Health Records Clerk Apprentice
7 days ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeHours of work: Monday - Friday 8.30am - 5pm (including 2x15 & 1x30 min unpaid break)The apprentice will be required:To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame. Attend all of the training sessions for the programme whenever necessary. Undertake any necessary home work during...
-
Health Records Clerk
7 days ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeWe are looking for an enthusiastic person to join our Health Records Library/Scanning Team. You must be able to work well as part of a team and on your own initiative.The Health Records Library and the Scanning Team provide a vital service to the trust by retrieving records for clinics and collecting inpatient records, preparing and scanning into the...
-
Head of Capital/pm
7 days ago
Wolverhampton, Wolverhampton, United Kingdom Venn Group Full timeUrgent Requirement - (Estates) Head of Capital, Senior Capital Project Manager and Project Manager Vacancies - North BirminghamThe roles will involve:Head of Capital Planning and carrying out the long term capital strategy across a multisite NHS Trust Setting budgets with Directors and executive panel and carrying out business plans for potential schemes...
-
Receptionist
7 days ago
Wolverhampton, Wolverhampton, United Kingdom Prestbury Medical Practice Full timeJob Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Job Responsibilities:Ensure an effective...
-
Medical Receptionist
1 week ago
Wolverhampton, Wolverhampton, United Kingdom Poplars Medical Practice Full timeWe are looking for a part time receptionist to join our growing team, this post is for 20 hours per week: 14.30 and 18.30 Monday - Friday.We are looking for an enthusiastic receptionist to join our team. A friendly, professional manner is a must along with good customer service skills. A proven record of team working, along with good computing skills and a...
-
Administrator/clerical Officer
7 days ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeTo provide an efficient, courteous and helpful reception service to patients, their families and other professionals for the Physiotherapy and Occupation Therapy Services Department.To undertake various clerical duties associated with the custody and use of Health Records. This will include all administrative procedures and documentation associated with a...
-
Receptionist
7 days ago
Wolverhampton, Wolverhampton, United Kingdom Russell House Surgery Full timeJOB TITLE:RECEPTIONIST REPORTS TO:PRACTICE MANAGER /MANAGEMENT TEAM HOURS:As per contract Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.Provide general assistance to the practice team and project a positive and friendly image to patients and other...
-
Cns Admin Officer
7 days ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeTo undertake various administrative duties associated with the custody and use of health records as outlined in the Health Records Policy (OP07) as well as those associated with a patients admission and/or attendance to the Trust, as outlined in the Patient Access Policy (OP39). To provide full administrative support to the Clinical Nurse Specialist (CNS)...
-
Advanced MSK Clinician
1 week ago
Wolverhampton, Wolverhampton, United Kingdom Connect Health Full timeAbout the role We at Connect Health are delighted to be growing our team of talented clinicians and are currently looking for Advanced Musculoskeletal (MSK) Clinicians (Physiotherapist, Osteopath, Rehab Therapist, Sports Therapist) who are passionate about providing high-quality patient-centred care to join us as part of a large multidisciplinary team in...